Service Status

We're currently implementing a fix to restore power as soon as possible.

Power is back online and most of the equipment are reachable.

Field tech engaged once more to check on remaining devices that are offline.

We implemented a fix and are currently monitoring the result.

We are continuing to work on a fix to restore power.

Our field engineer attended the node serving the affected sites and identified a power issue that caused the equipment to go offline.

We're currently implementing a fix to restore power as soon as possible.

The Field engineer has identified a power issue to the node serving the sites. We are continuing to work on a fix for this incident.

Field engineer is on the way.

Network Operations is currently investigating a Site Outage affecting the following Adress:

245 Queens Parade, Fitzroy North VIC 3068
462 - 470 Lygon Street, Brunswick East VIC 3057
2B Mitchell Street, Brunswick VIC 3056
269 Stewart Street, Brunswick East VIC 3057
245 St Georges Rd, Northcote VIC 3070
67-69 High Street, Preston VIC 3072
52-60 Townhall Avenue, Preston VIC 3072

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Network Operations is currently investigating a Degraded Performance at 13 Joyce Street, Burpengary, QLD, 4505

Impact: Performance issues

Affected areas: QLD

Source: Neoloop's status page

Neoloop has resolved this incident.

Network equipment onsite is online and we are currently monitoring.

Network Operations is currently investigating a Service Outage affecting 1213 Centre Road, Oakleigh South VIC 3167. We have engaged our field engineers to further investigate.

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Lynham Networks has advised this issue is resolved.

All internet services have now been fully restored. The issue was caused by a building power issue that affected our equipment.

If any connectivity issues persist, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

Thank you for your patience during this incident.

Opticomm advises the third-party backhaul provider has resolved the outage.

Opticomm has resolved this outage and services have been restored.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 20:19 AEDT

•	Estimated Service restoration date/time: 08/11/2026 23:59 AEDT

•   Additional Information: Update 18:03 AEDT

Carrier Fibre team have advised splicing will commence in roughly 30 minutes.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 17:48 AEDT

•	Estimated Service restoration date/time: 08/11/2026 23:59 AEDT

•   Additional Information: Update 15:36 AEDT

Carrier Technicians are currently preparing the site and cable for fibre splicing repairs

Will advise further when splicing is underway

No ETR available.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 14:25 AEDT

•	Estimated Service restoration date/time: 08/11/2026 23:59 AEDT

•   Additional Information: Update 12:19 AEDT Carrier fibre crew found the fibre cut 530m from HARL - HARLIN EXCHANGE, HARLIN QLD. They will attempt to haul approximately 750m of 144F cable for repair.

The existing cable is extremely difficult to move, uncertain whether the haul will be successful. work in progress. No etr available. Updates will be provided as they become available.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 08:59 AEDT

•	Estimated Service restoration date/time: 08/11/2026 10:00 AEDT

•   Additional Information: Update 06:59 AEST - The carrier has confirmed this is due to an unplanned outage from their end and are currently investigating.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 07:52 AEDT

•	Estimated Service restoration date/time: 08/11/2026 10:00 AEDT

•   Additional Information: Update 06:52 AEST - This is under investigation by the carrier.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm is aware of an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier's network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: New outage

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 07:05 AEDT

•	Estimated Service restoration date/time: 08/11/2026 10:00 AEDT

•   Additional Information: This is under investigation. This is suspected to be a fault with the carrier again.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Outage type: Unplanned outage

Started: 08/11/2026 06:05 AEDT

Ended: 08/11/2026 23:59 AEDT

Duration: 17 hours 54 minutes

Affected areas: Kawungan

State(s): QLD

Postcode(s): 4655

Services affected: 5

Cause: Backhaul

Reference: OTT000000440315

Opticomm advises the third-party backhaul provider has resolved the outage.

Opticomm has resolved this outage and services have been restored.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 07/11/2026 23:09 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 01:37 AEDT

•	Estimated Service restoration date/time: 08/11/2026 07:00 AEDT

•   Additional Information: Update 23:36 AEST - This has been confirmed to be an unplanned outage from the backhaul carrier. They are currently investigating the issue.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 07/11/2026 23:09 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 00:32 AEDT

•	Estimated Service restoration date/time: 08/11/2026 07:00 AEDT

•   Additional Information: Update 23:31 AEST - This is highly suspected to be a carrier outage issue, we are attempting to obtain more information from them at this stage.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 07/11/2026 23:09 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 00:17 AEDT

•	Estimated Service restoration date/time: 08/11/2026 07:00 AEDT

•   Additional Information: This is currently under investigation.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm is aware of an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier's network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: New outage

•	Disruption start time: 07/11/2026 23:09 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 00:09 AEDT

•	Estimated Service restoration date/time: 08/11/2026 07:00 AEDT

•   Additional Information: This is currently under investigation.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Outage type: Unplanned outage

Started: 07/11/2026 23:09 AEDT

Ended: 08/11/2026 07:00 AEDT

Duration: 7 hours 51 minutes

Affected areas: Kawungan

State(s): QLD

Postcode(s): 4655

Services affected: 5

Cause: Backhaul

Reference: OTT000000440307

Outage type: Significant local outage

Started: 06/11/2026 13:04 AEDT

Ended: 07/11/2026 23:45 AEDT

Duration: 1 day 10 hours

Affected areas: Old Beach; Gagebrook; Herdsmans Cove

State(s): TAS

Postcode(s): 7017; 7030

Services affected: FTTN (1377); FTTP (1092)

Premises affected: 2412

Cause: Damage by a third party

Reference: ACM000000000103

tech has departed the premises due to an ongoing building site issue and will revisit once the issue has been resolved.

whole building is flooded and all equipments is affected, also the power in the building is cut off

Network Operations is currently investigating a Site Outage affecting 485-487 Whitehorse Road, Balwyn VIC 3103.

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Outage type: Significant local outage

Started: 06/11/2026 03:44 AEDT

Ended: 06/11/2026 14:54 AEDT

Duration: 11 hours 10 minutes

Affected areas: Bundabah; Karuah; North Arm Cove; Pindimar; Tea Gardens

State(s): NSW

Postcode(s): 2324

Services affected: FTTC (148); FTTN (472); FTTP (426)

Premises affected: 1023

Cause: Damage by a third party

Reference: ACM000000000100

Neoloop has resolved this incident.

Network Operations is currently investigating a Site Outage affecting 369 Gore Street, Fitzroy VIC 3065.

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Lynham Networks has advised this issue is resolved.

Internet services have now been restored and are operating normally. The disruption was caused by scheduled power outage, which has since been resolved.

If customers continue to experience connectivity issues, please advise them to restart their router by powering it off, waiting approximately 10 seconds, and then turning it back on. The reset button should not be used, as this will return the device to factory default settings.

We appreciate your patience throughout this incident.

Lynham Networks has advised this issue is resolved.

Internet services have now been restored and are operating normally. The disruption was caused by scheduled power outage, which has since been resolved.

If customers continue to experience connectivity issues, please advise them to restart their router by powering it off, waiting approximately 10 seconds, and then turning it back on. The reset button should not be used, as this will return the device to factory default settings.

We appreciate your patience throughout this incident.

Neoloop has resolved this incident.

Network Operations is currently investigating a Degraded Performance at 395-411 Albert St, Brunswick, VIC 3056

Impact: Performance issues

Affected areas: VIC

Source: Neoloop's status page

Neoloop has resolved this incident.

Network Operations is currently investigating a Site Outage affecting 26A Beetham Parade, Rosanna VIC 3084.

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Neoloop has resolved this incident.

Network Operations is currently investigating a Site Outage affecting 26A Beetham Parade, Rosanna VIC 3084.

Impact: Major outage

Affected areas: VIC

Source: Neoloop's status page

Opticomm advises the third-party backhaul provider has resolved the outage.

Opticomm has resolved this outage and services have been restored.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: Changes as below

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN , GRIF Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , The Griffin , 100 Northbourne Avenue, Braddon , The Eastbourne , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 14:57 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: Our upstream carrier has informed us that their technician is experiencing an unexpected delay. While we previously communicated an Estimated Time of Arrival (ETA) of 11:00 AM, the technician is now expected to arrive later today. Updated ETA will be provided once available.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: Changes as below

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN , GRIF Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , The Griffin , 100 Northbourne Avenue, Braddon , The Eastbourne , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 14:30 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: Our backhaul provider have engaged their technician to attend the affected exchange. ETA is at 11 AM.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: Changes as below

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN , GRIF Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , The Griffin , 100 Northbourne Avenue, Braddon , The Eastbourne , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 12:09 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: This has been escalated to our backhaul provider. Apologies for the inconvenience this has caused.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: Changes as below

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN , GRIF Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , The Griffin , 100 Northbourne Avenue, Braddon , The Eastbourne , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 11:23 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: This has been escalated to our backhaul provider. Apologies for the inconvenience this has caused.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: Changes as below

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , 100 Northbourne Avenue, Braddon , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 10:56 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: 

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm is aware of an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier's network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: New outage

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , 100 Northbourne Avenue, Braddon , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 10:33 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: 

We understand the inconvenience this disruption may be causing and appreciate your patience.

Outage type: Unplanned outage

Started: 31/10/2026 08:20 AEDT

Ended: 31/10/2026 14:00 AEDT

Duration: 5 hours 40 minutes

Affected areas: Braddon; Canberra; Parkes; Canberra

State(s): ACT; AUSTRALIAN CAPITAL TERRITORY

Postcode(s): 2600; 2601; 2612

Services affected: 6

Cause: Backhaul

Reference: OTT000000438582

Neoloop has resolved this incident.

Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.

Network Operations is currently investigating a Site Outage affecting 260 Cliveden Ave, Corinda, QLD, 4075

Impact: Partial outage

Affected areas: QLD

Source: Neoloop's status page

Lynham Networks has advised this issue is resolved.

All internet services have now been fully restored.

If any connectivity issues persist, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

Thank you for your patience during this incident.

Neoloop has resolved this incident.

The site is already up. We will continue to monitor for now.

Our Field Technician is enroute to the site.

Network Operations is currently investigating a Site Outage affecting 369 Gore Street, Fitzroy VIC 3065.

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Outage type: Significant local outage

Started: 28/10/2026 04:55 AEDT

Ended: 28/10/2026 11:40 AEDT

Duration: 6 hours 45 minutes

Affected areas: Newman

State(s): WA

Postcode(s): 6753

Services affected: FTTN (970); FTTP (6)

Premises affected: 947

Cause: Equipment or system fault or failure

Reference: ACM000000000097

Neoloop has resolved this incident.

Network Operations is currently investigating a Degraded Performance at 13 Joyce Street, Burpengary, QLD 4505

Impact: Performance issues

Affected areas: QLD

Source: Neoloop's status page

Neoloop has resolved this incident.

We implemented a fix and are currently monitoring the result.

Our FT Team is on the way at the site

Made a follow-up with our support team to further check this matter.

Network Operations is currently investigating a Site Outage affecting 676 Toorak Road Malvern VIC 3144.

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Neoloop has resolved this incident.

We are continuing to chase the site contact for the site access.

We are currently reaching out to the site contact but unable to reach them to confirm site access.

We have engaged our Field engineers in order to investigate further onsite

Network Operations is currently investigating a Site Outage affecting 676 Toorak Road Malvern VIC 3144.

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Outage type: Significant local outage

Started: 24/10/2026 22:56 AEDT

Ended: 25/10/2026 11:57 AEDT

Duration: 13 hours 1 minute

Affected areas: Eba Anchorage; Haslam; Perlubie; Streaky Bay

State(s): SA

Postcode(s): 5680

Services affected: fixed wireless internet (325)

Premises affected: 316

Cause: Power interruption

Reference: ACM000000000095

Lynham Networks has advised this issue is resolved.

Internet services have now been restored and are operating normally. The disruption was caused by a cable fault, which has since been resolved.

If any connectivity issues persist, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

Thank you for your patience during this incident.

Neoloop has resolved this incident.

We implemented a fix and are currently monitoring the result.

Our Field engineer has identified a cable fault and is currently working on a fix.

Our Field engineer has arrived, and we are continuing to work on a fix for this incident.

We have engaged our Field engineer and they are on the way.

Network Operations is currently investigating a Site Outage affecting 100 Musgrave Street, Coolangatta QLD 4225.

Impact: Partial outage

Affected areas: QLD

Source: Neoloop's status page

Neoloop has resolved this incident.

Network Operations is currently investigating a Site Outage affecting 33 River Road, Bundamba QLD 4304

Impact: Partial outage

Affected areas: QLD

Source: Neoloop's status page

Outage type: Significant local outage

Started: 23/10/2026 13:47 AEDT

Ended: 23/10/2026 19:37 AEDT

Duration: 5 hours 50 minutes

Affected areas: Abercrombie River; Adaminaby; Adelong; Amoonguna; Angelo River; Anglers Reach; Arable; Arthurville; Arumbera; Avonside; Baerami; Baerami Creek; Baines; Bakers Swamp; Bara; Basalt; Batlow; Beechworth; Belltrees; Beloka; Ben Bullen; Benambra; Berridale; Berringama; Bethanga; Biggara; Bindi; Binduli; Binnaway; Birdum; Blackheath; Blandford; Bogee; Bolaro; Bombala; Bonang; Botobolar; Boxwood Hill; Bradshaw; Braemar Bay; Brawboy; Bredbo; Bright; Bringenbrong; Brogans Creek; Brookville; Bruthen; Buchanan; Buckenderra; Buffalo River; Bukalong; Bulga; Bullumwaal; Bungaba; Bungarby; Bungil; Bungowannah; Burra; Burrandana; Capertee; Carabost; Carrabolla; Carroll; Castle Rock; Charleroi; Chilcotts Creek; Clandulla; Clear Creek; Clifton Creek; Clifton Grove; Clifton Hills Station; Cobungra; Combienbar; Conjuboy; Connellan; Coolah; Coolringdon; Coonabarabran; Cootralantra; Coppabella; Coral Bank; Coxs Creek; Coxs Crown; Creewah; Crudine; Cudgewa; Culcairn; Cullen Bullen; Curlewis; Curra Creek; Daguragu; Dalgety; Daly Waters; Dargo; Dark Corner; Dartbrook; Dartmouth; Delamere; Delegate River; Denman; Doctors Gap; Doyles Creek; Dubbo; Duncans Creek; Dunville Loop; East Albury; Einasleigh; Elong Elong; Ensay; Ensay North; Eskdale; Eucumbene; Euchareena; Fernances; Finke; Forsayth; Freeburgh; Freemantle; Garland Valley; Georgetown; Georges Creek; Ghan; Gibson Desert North; Gibson Desert South; Gilgandra; Gilbert River; Gilmore; Glen Alice; Glen Davis; Goobarragandra; Gowan; Granya; Grattai; Green Range; Greenlands; Greenvale; Greg Greg; Gregory; Growee; Gundy; Gungal; Hale; Hampton; Hanging Rock; Hargraves; Harrietville; Hartley Vale; Havilah; Hayes Gap; Henty; Higginsville; Hinnomunjie; Holbrook; Hotham Heights; Howes Valley; Huon; Huon Creek; Hugh; Ilford; Indi; Indigo Valley; Indulkana; Ingebirah; Iwantja; Jerrys Plains; Jigalong; Jimenbuen; Jindabyne; Jindera; Jingellic; Juna Downs; Kalkarindji; Kaltukatjara; Kancoona; Kanimbla; Karijini; Kars Springs; Kergunyah; Khancoban; Kilgariff; Kintore; Kirkconnell; Kunama; Kununurra; Kyeamba; Laguna; Lajamanu; Lake Argyle; Lankeys Creek; Lidsdale; Limekilns; Little Billabong; Locksley; Lyndhurst; Maffra; Mannus; Marble Bar; Marla; Marrangaroo; Maryvale; Mataranka; Mccullys Gap; Megalong Valley; Mendooran; Merriwa; Michelago; Middleton; Minnamoolka; Mitta Mitta; Mookerawa; Moonbah; Mount Alfred; Mount Arthur; Mount Beauty; Mount Marsden; Mount Rankin; Mount Surprise; Mount Willoughby; Mount Wilson; Mudgegonga; Mullamuddy; Mullion Creek; Munderoo; Murrindal; Muswellbrook; Muttaburra; Myrtleford; Nangus; Napoleon Reef; Nariel Valley; Ngaanyatjarra-Giles; Nicholson; Nimmo; Nombi; Nullagine; Nyirripi; O'Connell; Old Adaminaby; Old Tallangatta; Omeo; Oodnadatta; Ournie; Owens Gap; Palarang; Palmers Oaky; Patjarr; Pentland; Pigeon Hole; Pinnacle Swamp; Porcupine; Portland; Prairie; Putty; Pyramul; Queens Pinch; Quidong; Ravensthorpe; Reedy Flat; Rhine Falls; Richmond; Riverlea; Rocky Glen; Rosewood; Ross; Ryan; Sadadeen; Sandy Creek; Sandy Hollow; Santa Teresa; Sarsfield; Scotts Creek; Segenhoe; Shannons Flat; Sodwalls; Sofala; Somerville; South Bowenfels; South Gundagai; Springfield; Spring Ridge; Stuart Town; Sturt Creek; Sturt Plateau; Suggan Buggan; Table Top; Talbingo; Talgarno; Tallandoon; Tallangatta East; Tallangatta South; Tallangatta Valley; Tallawang; Tambo Crossing; Tambaroora; Tanami; Tarana; Tarcutta; Tawonga; Telfer; Thowgla Valley; Thredbo; Timber Creek; Timor; Tintaldra; Titjikala; Tjukurla; Tooma; Tooraweenah; Toorloo Arm; Tongio; Totnes Valley; Towong Upper; Tubbut; Tumbarumba; Ulamambri; Upper Dartbrook; Upper Gundowring; Upper Macdonald; Victoria River; W Tree; Walbundrie; Walmer; Walwa; Wambrook; Warmun; Warakurna; Wattle Flat; Waverly; Weetaliba; Welaregang; Wellington; Widgiemooltha; Willala; Willigobung; Windeyer; Wingen; Wiseleigh; Wolgan Valley; Wolumla; Wondalga; Wodonga; Woomargama; Worlds End; Wrights Creek; Wuuluman; Wybong; Yaouk; Yarrabin; Yaven Creek

State(s): NSW; NT; QLD; SA; VIC; WA

Postcode(s): 0852; 0870; 0872; 0873; 2311; 2325; 2328; 2329; 2330; 2333; 2336; 2337; 2338; 2339; 2340; 2343; 2357; 2379; 2381; 2382; 2395; 2550; 2620; 2625; 2626; 2627; 2628; 2629; 2630; 2631; 2632; 2640; 2642; 2644; 2650; 2652; 2653; 2658; 2660; 2720; 2722; 2729; 2730; 2775; 2785; 2786; 2787; 2790; 2795; 2800; 2817; 2820; 2827; 2830; 2831; 2842; 2843; 2846; 2847; 2848; 2849; 2850; 2852; 2866; 3688; 3690; 3691; 3695; 3697; 3699; 3700; 3701; 3705; 3707; 3708; 3709; 3737; 3741; 3747; 3882; 3885; 3888; 3889; 3893; 3895; 3896; 3898; 3900; 3909; 4732; 4735; 4816; 4820; 4821; 4822; 4871; 4872; 5723; 5724; 5733; 5734; 6328; 6338; 6346; 6430; 6443; 6642; 6743; 6751; 6753; 6758; 6760; 6762; 6770

Services affected: satellite (736)

Premises affected: 736

Cause: Equipment or system fault or failure

Reference: ACM000000000094

Lynham Networks has advised this issue is resolved.

Our upstream carrier support has resolve the issues. All internet services have now been fully restored.

If any connectivity issues persist, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

Thank you for your patience during this incident.

Neoloop has resolved this incident.

We implemented a fix and are currently monitoring the result.

Our upstream carrier support already identified the issue and working on a solution to resolve the it.

Our upstream carrier support team are ongoing further checking on this matter.

We are still awaiting feedback from our upstream carrier. Please rest assured that we are actively following up with them and closely monitoring the progress.

The issue has already been escalated to the upstream provider.

Network Operations is currently investigating a Major Outage affecting multiple customer on ACT, NSW, QLD, SA, WA & VIC.

Impact: Partial outage

Affected areas: QLD, NSW, VIC, WA, SA, ACT

Source: Neoloop's status page

Neoloop has resolved this incident.

Please be advised that our FT Team is on the way at the site.

Network Operations is currently investigating a Site Outage affecting 8 Grattan Street Hawthorn VIC 3122.

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Neoloop has resolved this incident.

We implemented a fix and are currently monitoring the result.

Network Operations is currently investigating a Site Outage affecting 10 Astral Court, Flinders View, QLD, 4305

Impact: Partial outage

Affected areas: QLD

Source: Neoloop's status page

Neoloop has resolved this incident.

We are continuing to work on a fix for this incident.

Network Operations is currently investigating a Site Outage affecting - 100 Swansea Cct, Redland Bay, QLD, 4165

Impact: Partial outage

Affected areas: QLD

Source: Neoloop's status page

Lynham Networks has advised this issue is resolved.

All internet services have now been fully restored. The issue was caused by a network hardware fault, which has been resolved.

If any connectivity issues persist, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

Thank you for your patience during this incident.

Neoloop has resolved this incident.

We implemented a fix and are currently monitoring the result.

FT Team is on the way at the site

Network Operations is currently investigating a Site Outage affecting 25 Smith Street Fitzroy VIC 3065.

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Neoloop has resolved this incident.

The site is up and will continue to monitor for stability

Network Operations is currently investigating a Site Outage affecting Cremorne VIC 3121.
92 Stephenson Street Cremorne VIC 3121

84 Cubitt Street Cremorne VIC 3121

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page