Service Status

Service Status

All systems are operational.

Last updated 4 days ago

    • Customer Portal

      Operational

    • nbn Internet

      Please see nbn's official outages page for the latest updates: https://www.nbnco.com.au/support/network-status

      Operational

    • Opticomm Internet

      Please see Opticomm's official outages page for the latest updates: https://www.opticomm.com.au/outages/

      Operational

    • Neoloop - Lynham Networks Internet

      Please see Neoloop's official outage page for the latest updates: https://status.neoloop.com.au/

      Operational

    • Neoloop - Frontier Networks Internet

      Operational

    • Neoloop - VostroNet Internet

      Operational

    • SUPA Networks Internet

      Please see SUPA Networks' official outages page for the latest updates: https://portal.supanetworks.au/network-status

      Operational

    • ASN Telecom Internet

      Operational

    • Vocus - Vision Networks Internet

      See the following link for Vocus outages - https://www.vocus.com.au/help-and-support/outages

      Operational

    • Summit Internet

      Please see Summit Internet's official outages page for the latest updates: https://status.summitinternet.com.au

      Operational

    • Home Phone / Voice

      Operational

    • Mobile SIM / Mobile Voice

      Please see Telstra's official outages page for the latest updates: https://www.telstra.com.au/outages

      Operational

    • Melbourne Core

      Operational

    • Brisbane Core

      Operational

    • Perth Core

      Operational

    • Sydney Core

      Operational

Welcome to the Quokka Net service status page, where you can check the health of your favorite internet marsupial! 🦘

Whether you’re streaming, scrolling, or gaming, this page will keep you updated on the status of our services.

If there’s an unplanned outage nibbling on your connection, you’ll see it here.

Major Outages or Significant Local Outages Registers

The following are links to the outage registers for carriers that supply services:

Planned maintenance

  • 132 Kavanagh Street, Southbank, VIC, 3006 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    3 weeks ago 2026-09-13 14:26 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    132 Kavanagh Street, Southbank, VIC, 3006

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 13th October, 4:00 AM AEST
    End: Tuesday, 13th October, 5:00 AM AEST

    During this time users may experience a loss of connectivity up to 30 Minutes

  • Network Maintenance - Denman Prospect ACT 2611

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 5 hours during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

  • Denman Prospect ACT 2611 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: ACT

    Source: Neoloop's status page

    1 week ago 2026-09-28 04:58 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    Denman Prospect ACT 2611

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 13th October, 11:00 PM AEST
    End: Wednesday, 14th October, 05:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Hours

  • 39 Grote Street, Adelaide SA 5000 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: SA

    Source: Neoloop's status page

    5 days ago 2026-10-05 10:59 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    39 Grote Street, Adelaide SA 5000

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 15th October, 12:00AM AEST
    End: Thursday, 15th October, 05:00AM AEST

    During this time users may experience a loss of connectivity up to 15 to 30 Minutes

  • 53 Mercer Street Geelong VIC 3220 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    5 days ago 2026-10-05 10:59 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    53 Mercer Street Geelong VIC 3220

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 15th October, 12:00AM AEST
    End: Thursday, 15th October, 05:00AM AEST

    During this time users may experience a loss of connectivity up to 15 to 30 Minutes

  • Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: WA

    Source: Neoloop's status page

    5 days ago 2026-10-05 10:44 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    12 Philip Road, Dalkeith WA 6009

    130 West Coast Drive, Sorrento WA 6020

    38-44 Brisbane Street, Perth WA 6000

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 15th October, 12:00AM AEST
    End: Thursday, 15th October, 05:00AM AEST

    During this time users may experience a loss of connectivity up to 15 to 30 Minutes

  • 15 Thompsons Rd, Pokolbin NSW 2320 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    3 days from now 2026-10-14 18:00 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    15 Thompsons Rd, Pokolbin NSW 2320

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 15th October, 4:00 AM AEST
    End: Thursday, 15th October, 5:00 AM AEST

    During this time users may experience a loss of connectivity up to 30 Minutes

  • 12 Phillip St, Parramatta NSW 2150 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-09-29 07:42 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    12 Phillip St, Parramatta NSW 2150

    The maintenance will commence and end at the provided times below:
    Start: Monday, 19th October, 4:00 AM AEST
    End: Monday, 19th October, 4:00 AM AEST

    During this time users may experience a loss of connectivity up to 30 Minutes

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 month ago 2026-09-03 19:15 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    6 Chambers Ct, Epping NSW 2121

    8 Chambers Ct, Epping NSW 2121

    22 Langston Place, Epping NSW 2121

    The maintenance will commence and end at the provided times below:
    Start: Monday, 19th October, 4:00 AM AEST
    End: Monday, 19th October, 4:00 AM AEST

    During this time users may experience a loss of connectivity up to 30 Minutes

  • Rhodes - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-09-29 08:00 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    • 8 Walker Street, Rhodes, NSW, 2138
    • 21 Marquet Street, Rhodes, NSW, 2138
    • 35 Marquet Street, Rhodes, NSW, 2138
    • 36 Walker Street, Rhodes, NSW, 2138
    • 6 Walker Street, Rhodes, NSW, 2138

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 20th October, 4:00 AM AEST
    End: Tuesday, 20th October, 5:00 AM AEST

    During this time users may experience a loss of connectivity up to 30 Minutes

  • QLD - Upstream provider Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    2 days ago 2026-10-08 13:52 UTC

    The Upstream provider will perform Planned maintenance at the address below:

    • 245 Rowbotham Street, Middle Ridge, QLD
    • 13 Joyce Street, Burpengary, QLD
    • 32 Cassowary Court, Caboolture, QLD
    • 14 Cassowary Court, Caboolture, QLD
    • 17 Jane Street, Beaudesert, QLD 4285
    • 1-3 Maher Street, Caboolture, QLD 4510
    • 3550 Main Beach Parade, Main Beach, QLD
    • 73 Meron Street, Southport, QLD 4215
    • 4-11 Kestrel Street, Caboolture, QLD
    • 4-6 Sutton Street, Redcliffe, QLD

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 20th October, 11:00 PM AEST
    End: Tuesday, 20th October, 11:59 PM AEST

    During this time users may experience a loss of connectivity up to 15 Minutes

  • Network Maintenance - 1213 Centre Road Oakleigh South VIC 3167

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 5 minutes during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

  • 46-62 Darren Road, Springvale South VIC 3172 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 week ago 2026-10-02 23:41 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    46-62 Darren Road, Springvale South VIC 3172

    The maintenance will commence and end at the provided times below:
    Start: Monday, 26th October, 11:00 PM AEST
    End: Tuesday, 26th October, 05:00 AM AEST

    During this time users may experience a loss of connectivity up to 30 Minutes

  • 1213 Centre Road Oakleigh South VIC, 3167 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    2 weeks ago 2026-09-24 23:11 UTC

    We are planning for a scheduled maintenance during that time.

    1 week ago 2026-09-28 00:22 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    1213 Centre Road Oakleigh South VIC, 3167

    The maintenance will commence and end at the provided times below:
    Start: Monday, 26th October, 08:00 PM AEST
    End: Tuesday, 27th October, 02:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

    1 week ago 2026-09-28 00:23 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    1213 Centre Road Oakleigh South VIC, 3167

    The maintenance will commence and end at the provided times below:
    Start: Monday, 26th October, 08:00 PM AEST
    End: Tuesday, 27th October, 02:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 4-6 Cubitt Street Cremorne VIC 3121 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    2 days ago 2026-10-08 20:47 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    4-6 Cubitt Street Cremorne VIC 3121

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 27th October, 12:00 AM AEST
    End: Tuesday, 27th October, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 1 Hour.

  • 14 Leila St, Cannington WA 6107 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: WA

    Source: Neoloop's status page

    1 month ago 2026-09-03 20:06 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    14 Leila St, Cannington WA 6107

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 27th October, 4:00 AM AEST
    End: Tuesday, 27th October, 5:00 AM AEST

    During this time users may experience a loss of connectivity up to 30 Minutes

  • Greensborough, VIC 3088 & Geelong VIC 3220 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 week ago 2026-10-03 00:41 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    146 Bellerine Street Geelong VIC

    25-33 Grimshaw Street Greensborough VIC

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 27th October, 11:00 PM AEST
    End: Wednesday, 28th October, 05:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • VIC - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    1 day ago 2026-10-09 23:45 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    25-33 Grimshaw St, Greensborough, VIC 3088 to Vocus M03 - 530 Collins Street Melbourne

    75 Lynbrook Bvd, Lynbrook VIC 3975

    9 Prospect St, Box Hill VIC 3128

    140 Central Pwy, Cranbourne West, VIC 3977

    4 Winged Foot Dr, Sunshine North VIC 3020

    123 Balcombe Rd, Mentone, VIC 3194

    84-110 Cranwell St, Braybrook, VIC

    75-135 Bolinda Rd, Campbellfield VIC 3061

    34-36 Prospect St, Box Hill, VIC 3128

    210 Rosslyn St, West Melbourne VIC 3003

    54 Montclair Ave, Glen Waverley VIC 3150

    37 Mary Street, Officer VIC 3809

    557-561 Main St, Mordialloc VIC 3195

    4-6 Cubitt St, Cremorne VIC 3121

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 28 October, 12:00 AM AEST
    End: Wednesday, 28 October, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 1 Hour

  • 2 Symphony Way, Springfield Central, QLD 4300 - Upstream Provider Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    4 days ago 2026-10-06 09:43 UTC

    The Upstream Provider will perform Planned maintenance at the address below:

    2 Symphony Way, Springfield Central, QLD 4300

    The maintenance will commence and end at the provided times below:

    • Start: Thursday 29th October, 12:00 AM AEST
    • End: Thursday 29th October, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 239 Great Eastern Highway, Belmont, WA, 6104 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: WA

    Source: Neoloop's status page

    1 month ago 2026-09-03 20:14 UTC

    The Network Operations Team will perform planned maintenance at the address below:

    239 Great Eastern Highway, Belmont, WA, 6104

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 29th October, 4:00 AM AEST
    End: Thursday, 29th October, 5:00 AM AEST

    During this time users may experience a loss of connectivity up to 30 Minutes

  • 32 Baden Powell Street, Maroochydore, QLD, 4558 - Upstream Provider Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    1 hour ago 2026-10-11 02:34 UTC

    An Upstream Provider will perform Planned maintenance at the address below:

    32 Baden Powell Street, Maroochydore, QLD, 455

    The maintenance will commence and end at the provided times below:

    Start: Friday, 30th October, 12:00 AM AEST
    End: Friday, 30th October, 6:00 AM AEST

    During this time users may experience a brief loss of connectivity up to duration: 15 minutes

  • 160 The Ruins Way, Port Macquarie NSW 2444 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 day ago 2026-10-09 22:51 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    160 The Ruins Way, Port Macquarie NSW 2444

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 12:00 AM AEST
    End: Friday, 6th November, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

  • 17 The Esplanade, Maroochydore, QLD 4558 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    1 day ago 2026-10-09 22:21 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    17 The Esplanade, Maroochydore, QLD 4558

    The maintenance will commence and end at the provided times below:
    Start: Friday, 6th November, 01:00 AM AEST
    End: Friday, 6th November, 07:00 AM AEST

    During this time users may experience a loss of connectivity up to 5 Minutes

Past incidents

61 Explorer Drive, Albany Creek, QLD, 4035 - Degraded Performance

1 day ago 2026-10-09 23:16 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

1 day ago 2026-10-10 02:55 UTC

Neoloop has resolved this incident.

Watching

1 day ago 2026-10-10 00:25 UTC

We implemented a fix and are currently monitoring the result.

Identified

1 day ago 2026-10-10 00:25 UTC

We are continuing to work on a fix for this incident.

Investigating

1 day ago 2026-10-09 23:16 UTC

Network Operations is currently investigating a Degraded Performance at 61 Explorer Drive, Albany Creek, QLD, 4035

Reported

1 day ago 2026-10-09 23:16 UTC

Impact: Performance issues

Affected areas: QLD

Source: Neoloop's status page

(State of) VIC - Emergency Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
1 day ago 2026-10-09 13:00 UTC

Maintenance is now in progress

2 days ago 2026-10-08 04:01 UTC

The Network Operations Team will perform Emergency maintenance at the address below:

(State of) VIC

The maintenance will commence and end at the provided times below:
Start: Friday, 9th October, 12:00 AM AEST
End: Friday, 9th October, 04:00 AM AEST

During this time users may experience a loss of connectivity up to 15 Minutes

1A-1D Beacon Road, Port Melbourne VIC 3207 - Site Outage

2 days ago 2026-10-08 20:00 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

2 days ago 2026-10-09 00:50 UTC

Neoloop has resolved this incident.

Watching

2 days ago 2026-10-09 00:06 UTC

We implemented a fix and are currently monitoring the result.

Identified

2 days ago 2026-10-08 21:30 UTC

We are continuing to work on a fix for this incident. The issue was caused by power issue in the building

Investigating

2 days ago 2026-10-08 20:00 UTC

Network Operations is currently investigating a Site Outage affecting 1A-1D Beacon Road, Port Melbourne VIC 3207.

Reported

2 days ago 2026-10-08 20:00 UTC

Impact: Partial outage

Affected areas: VIC

Source: Neoloop's status page

Hawthorn VIC 3122, Richmond VIC 3121 & Abbotsford VIC 3067 - Degraded Service

3 days ago 2026-10-08 00:13 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Watching

2 days ago 2026-10-08 05:00 UTC

We implemented a fix and are currently monitoring the result.

Fixed

3 days ago 2026-10-08 03:15 UTC

Neoloop has resolved this incident.

Investigating

3 days ago 2026-10-08 00:13 UTC

Network Operations is currently investigating a Site Service Degradation affecting:
382 Burwood Rd, Hawthorn VIC 3122

469-471 Riversdale Rd, Hawthorn East VIC 3122

115 Church St, Richmond VIC 3121

8-10 Grattan St, Hawthorn VIC 3122

25 Duke Street, Abbotsford VIC 3067

Reported

3 days ago 2026-10-08 00:13 UTC

Impact: Performance issues

Affected areas: VIC

Source: Neoloop's status page

Affecting Fibre to the Premises services in the Arnhem region of NT

3 days ago 2026-10-07 11:58 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

3 days ago 2026-10-07 11:58 UTC

Outage type: Significant local outage

Started: 07/10/2026 22:58 AEDT

Ended: 08/10/2026 18:54 AEDT

Duration: 19 hours 56 minutes

Affected areas: Nhulunbuy; Yirrkala

State(s): NT

Postcode(s): 0880

Services affected: FTTP (1213)

Premises affected: 1110

Cause: Equipment or system fault or failure

Reference: ACM000000000087

63-77 W Parade, West Ryde NSW 2114- Site Outage

3 days ago 2026-10-07 09:33 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

3 days ago 2026-10-08 02:30 UTC

Neoloop has resolved this incident.

Watching

3 days ago 2026-10-07 22:57 UTC

We implemented a fix and are currently monitoring the result.

Investigating

3 days ago 2026-10-07 22:01 UTC

A technician has arrived onsite.

Watching

3 days ago 2026-10-07 21:24 UTC

A technician is being dispatched to site.

Identified

3 days ago 2026-10-07 16:33 UTC

Working with the field team to arrange a technician visit to investigate and resolve the issue.

Watching

3 days ago 2026-10-07 13:35 UTC

We implemented a fix and are currently monitoring the result.

Identified

3 days ago 2026-10-07 12:35 UTC

Power tripped at site; we are continuing to work on a fix for this incident.

Identified

3 days ago 2026-10-07 09:33 UTC

The outage is still under investigation after power restored at 63-77 W Parade, West Ryde NSW 2114.

Reported

3 days ago 2026-10-07 09:33 UTC

Impact: Partial outage

Affected areas: NSW

Source: Neoloop's status page

Penrith NSW 2750, St Leonards NSW 2065, Ashfield NSW 2131 - Emergency Maintenance

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
3 days ago 2026-10-07 13:00 UTC

Maintenance is now in progress

1 week ago 2026-10-02 05:30 UTC

The Network Operations Team will perform Emergency maintenance at the address below:

2-6 Retreat Drive, Penrith
21-41 Canberra Ave & 18-32 Holdsworth Ave, St Leonards South, NSW
6 Murrell Street, Ashfield NSW

The maintenance will commence and end at the provided times below:
Start: Thursday, 8th October, 12:00 AM AEST
End: Thursday, 8th October, 05:00 AM AEST

During this time users may experience a loss of connectivity up to 15-30 Minutes

Multiple NSW Sites - Site Outage

4 days ago 2026-10-06 14:52 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

4 days ago 2026-10-06 15:35 UTC

Neoloop has resolved this incident.

Investigating

4 days ago 2026-10-06 14:52 UTC

Network Operations is currently investigating a Site Outage affecting the addresses below.

  • 8 Walker Street, Rhodes, NSW, 2138
  • 21 Marquet Street, Rhodes, NSW, 2138
  • 35 Marquet Street, Rhodes, NSW, 2138
  • 36 Walker Street, Rhodes, NSW, 2138
  • 6 Walker Street, Rhodes, NSW, 2138

Reported

4 days ago 2026-10-06 14:52 UTC

Impact: Partial outage

Affected areas: NSW

Source: Neoloop's status page

12 Phillip St, Parramatta NSW 2150 - Site Outage

4 days ago 2026-10-06 14:36 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

4 days ago 2026-10-06 15:25 UTC

Neoloop has resolved this incident.

Investigating

4 days ago 2026-10-06 14:36 UTC

Network Operations is currently investigating a Site Outage affecting 12 Phillip St, Parramatta NSW 2150.

Reported

4 days ago 2026-10-06 14:36 UTC

Impact: Partial outage

Affected areas: NSW

Source: Neoloop's status page

Affecting Fibre to the Node in North West, QLD

4 days ago 2026-10-06 14:24 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

4 days ago 2026-10-06 14:24 UTC

Outage type: Significant local outage

Started: 07/10/2026 01:24 AEDT

Ended: 07/10/2026 04:17 AEDT

Duration: 2 hours 53 minutes

Affected areas: Fisher; Healy; Townview

State(s): QLD

Postcode(s): 4825

Services affected: FTTN (535)

Premises affected: 532

Cause: Other

Reference: ACM000000000084

Affecting Fibre to the Node in North West, QLD

4 days ago 2026-10-06 14:24 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

4 days ago 2026-10-06 14:24 UTC

Outage type: Significant local outage

Started: 07/10/2026 01:24 AEDT

Ended: 07/10/2026 04:17 AEDT

Duration: 2 hours 53 minutes

Affected areas: Fisher; Healy; Townview

State(s): QLD

Postcode(s): 4825

Services affected: FTTN (535)

Premises affected: 532

Cause: Other

Additional information: Reference Number correction

Reference: ACM000000000085

Network Maintenance - Watson ACT 2602 & Gungahlin ACT 2912

Complete
Starts Ends
Affected Components: Neoloop - Lynham Networks Internet

Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 60 minutes during this period.

If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

We appreciate your patience and apologize for any inconvenience this may cause.

Network Maintenance - Canley Heights NSW 2166 & Chiswick NSW 2046

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Affected Components: Neoloop - Lynham Networks Internet

Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 60 minutes during this period.

If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

We appreciate your patience and apologize for any inconvenience this may cause.

Canley Heights NSW 2166 & Chiswick NSW 2046 - Planned Maintenance

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Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
4 days ago 2026-10-06 12:00 UTC

Maintenance is now in progress

6 days ago 2026-10-04 21:16 UTC

The Network Operations Team will perform Planned maintenance at the address below:

27-33 Ascot St, Canley Heights NSW 2166

9-17 Bibby St, Chiswick NSW 2046

The maintenance will commence and end at the provided times below:
Start: Tuesday, 6th October, 11:00 PM AEST
End: Wednesday, 7th October, 05:00 AM AEST

During this time users may experience a loss of connectivity up to 60 Minutes

Watson ACT 2602 & Gungahlin ACT 2912 - Planned Maintenance

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Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
4 days ago 2026-10-06 12:00 UTC

Maintenance is now in progress

6 days ago 2026-10-04 21:15 UTC

The Network Operations Team will perform Planned maintenance at the address below:

Block 3 Section 248, Gungahlin ACT 2912

1/3 Nanango Way, , ACT, Watson ACT 2602

The maintenance will commence and end at the provided times below:
Start: Tuesday, 6th October, 11:00 PM AEST
End: Wednesday, 7th October, 05:00 AM AEST

During this time users may experience a loss of connectivity up to 60 Minutes

ZEAL, EGWT, QUAY Outage

5 days ago 2026-10-05 21:02 UTC
Fixed
Affected Components: Opticomm Internet
Significant local outage

Fixed

5 days ago 2026-10-05 21:02 UTC

Outage type: Significant Local Outage

Started: 06/10/2026 08:02 AEDT

Ended: 06/10/2026 20:15 AEDT

Duration: 12 hours 13 minutes

Affected areas: Eaglehawk; Jackass Flat; Torquay

State(s): VIC

Postcode(s): 3228; 3556

Services affected: FTTP (1372)

Premises affected: 1802

Cause: Other

Reference: OTT000000432099

749 - 757 Canterbury Road Belmore NSW 2152 - Planned Maintenance

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Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
5 days ago 2026-10-05 12:00 UTC

Maintenance is now in progress

6 days ago 2026-10-04 21:10 UTC

The Network Operations Team will perform Planned maintenance at the address below:

749 - 757 Canterbury Road Belmore NSW 2152

The maintenance will commence and end at the provided times below:
Start: Monday, 5th October, 11:00 PM AEST
End: Tuesday, 6th October, 05:00 AM AEST

During this time users may experience a loss of connectivity up to 5 Minutes

16 Lonsdale Street Braddon ACT 2612 - Planned Maintenance

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Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
5 days ago 2026-10-05 12:00 UTC

Maintenance is now in progress

6 days ago 2026-10-04 21:12 UTC

The Network Operations Team will perform Planned maintenance at the address below:

16 Lonsdale Street Braddon ACT 2612

The maintenance will commence and end at the provided times below:
Start: Monday, 5th October, 11:00 PM AEST
End: Tuesday, 6th October, 05:00 AM AEST

During this time users may experience a loss of connectivity up to 5 Minutes

Network Maintenance - 636 Newcastle Street Leederville WA 6007 and 132 Guildford Road Maylands WA 6051

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Affected Components: Neoloop - Lynham Networks Internet

Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 5 minutes during this period.

If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

We appreciate your patience and apologize for any inconvenience this may cause.

SUPA Networks - Unplanned Outage - Bankstown

1 week ago 2026-10-03 08:00 UTC
Fixed
Affected Components: SUPA Networks Internet

Fixed

6 days ago 2026-10-04 08:47 UTC

The internet service are now fully restored. The technician on-site successfully bypassed the faulty UPS in the comms room. We will arrange for the replacement/repair of the faulty UPS as a follow-up action. If the internet is not working, please follow the basic troubleshooting steps.

Investigating

1 week ago 2026-10-04 00:39 UTC

The technician is on-site and has identified a faulty UPS in the communications room. Work is underway to bypass the faulty UPS and restore direct power to the equipment. We will provide another update in the next 2 hrs

Investigating

1 week ago 2026-10-04 00:23 UTC

We are actively looking for an available technician to attend the site. We will provide an update once we have an ETA

Investigating

1 week ago 2026-10-04 00:22 UTC

Please be advised that while power has been restored, internet services remain unavailable. Our team is currently investigating the issue to restore your connection.

Identified

1 week ago 2026-10-04 00:22 UTC

Fiber internet service is temporarily unavailable due to a power outage. The ETR has been updated to 4:30 AM 04/10/2026 based on the Ausgrid website.

Identified

1 week ago 2026-10-03 23:22 UTC

Fiber internet service is temporarily unavailable due to a power outage. The ETR is 9:30 PM based on the Ausgrid website.

Reported

1 week ago 2026-10-03 08:00 UTC

Please be advised that we have an unplanned outage. Below are the details:

Locations Affected:

  • 32 Kitchener Parade
  • 34 Kitchener Parade
  • 36 Kitchener Parade
  • 38 Kitchener Parade
  • 15 Meredith St
  • 17 Meredith St
  • 19 Meredith St
  • 21 Meredith St
  • 23 Meredith St
  • 25 Meredith St

Date: 03/10/2026

Start Time: 06:00 PM

Impact: Fiber internet service is temporarily unavailable We apologize for any inconvenience this may cause and appreciate your patience and understanding. We are working diligently to restore the service as soon as possible.

14 Hilltop Road Merrylands NSW 2160 - Site Outage

1 week ago 2026-10-03 07:12 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

1 week ago 2026-10-04 03:15 UTC

Neoloop has resolved this incident.

Watching

1 week ago 2026-10-04 01:49 UTC

We implemented a fix and are currently monitoring the result.

Identified

1 week ago 2026-10-03 23:10 UTC

Field Tech Team is on the way to the site.

Investigating

1 week ago 2026-10-03 07:12 UTC

Network Operations is currently investigating a Site Outage affecting 14 Hilltop Road Merrylands NSW 2160.

Reported

1 week ago 2026-10-03 07:12 UTC

Impact: Partial outage

Affected areas: NSW

Source: Neoloop's status page

1 Edna Street Kingswood NSW 2747 - Site Outage

1 week ago 2026-10-02 22:30 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

1 week ago 2026-10-03 08:00 UTC

Neoloop has resolved this incident.

Watching

1 week ago 2026-10-03 03:24 UTC

As an update, the local electricity provider is conducting a planned power maintenance in the area.

Identified

1 week ago 2026-10-03 00:16 UTC

We are continuing to work on a fix for this incident.

Investigating

1 week ago 2026-10-02 22:30 UTC

Network Operations is currently investigating a Site Outage affecting 1 Edna Street Kingswood NSW 2747

Reported

1 week ago 2026-10-02 22:30 UTC

Impact: Partial outage

Affected areas: NSW

Source: Neoloop's status page

Network Maintenance - QLD

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Affected Components: Neoloop - Lynham Networks Internet

Our upstream carrier will be conducting scheduled network maintenance across several areas in Queensland during the stated timeframe, your service might be affected for 5 minutes during this period.

Should customers experience any connectivity issues after the maintenance has been completed, please instruct them to restart their router by switching it off, waiting approximately 10 seconds, and then turning it back on. Please ensure customers do not press their reset button, as this will return the device to factory settings.

We thank you for your understanding and apologise for any inconvenience this may cause

Planned Maintenance

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Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet
1 week ago 2026-10-01 14:00 UTC

Maintenance is now in progress

2 weeks ago 2026-09-24 22:39 UTC

The Network Operations Team will perform Planned maintenance at the address below:

4 First Avenue, Burleigh Heads QLD 4220

46 Scottsdale Drive, Robina QLD 4226

156-158 Oxlade Drive, New Farm QLD 4005

21A North Street, North Ipswich QLD 4305

122-124 Surf Parade, Broadbeach QLD 4217

99-105 Eumundi Noosa Road, Noosaville QLD 4566

26 - 28 Lawson Street, Southport QLD 4215

40 Beavan Street, Gatton QLD 4343

1059 Gold Coast Highway, Palm Beach QLD 4221

7 Douglas Street, Coolangatta QLD 4225

100 Musgrave Street, Coolangatta QLD 4225

10 Coyne Street, Coolangatta QLD 4225

The maintenance will commence and end at the provided times below:
Start: Friday, 2nd October, 00:00 AM AEST
End: Friday, 2nd October, 06:00 AM AEST

During this time users may experience a loss of connectivity up to 5 Minutes

23 Adelaide Drive, Caboolture, QLD, 4510 - Site Outage

1 week ago 2026-09-30 16:53 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

Fixed

1 week ago 2026-10-01 03:25 UTC

Neoloop has resolved this incident.

Watching

1 week ago 2026-10-01 02:35 UTC

A technician has arrived onsite.

Identified

1 week ago 2026-10-01 01:39 UTC

A technician is being dispatched to site

Identified

1 week ago 2026-09-30 17:04 UTC

We are continuing to work on a fix for this incident.

Investigating

1 week ago 2026-09-30 16:53 UTC

Network Operations is currently investigating a Site Outage affecting 23 Adelaide Drive, Caboolture, QLD, 4510.

Reported

1 week ago 2026-09-30 16:53 UTC

Impact: Partial outage

Affected areas: QLD

Source: Neoloop's status page

Affecting Fibre to The Node in the Upper West Coast, South Australia

1 week ago 2026-09-30 13:27 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

1 week ago 2026-09-30 13:27 UTC

Outage type: Significant local outage

Started: 30/09/2026 23:27 AEST

Ended: 01/10/2026 03:18 AEST

Duration: 3 hours 51 minutes

Affected areas: Ceduna

State(s): SA

Postcode(s): 5690

Services affected: FTTN (322)

Premises affected: 302

Cause: Power interruption

Reference: ACM000000000083

Network Maintenance - (State of) VIC

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Affected Components: Neoloop - Lynham Networks Internet

Neoloop will be carrying out a scheduled network maintenance within the stated timeframe as part of our ongoing service improvements. During this period, there may be an disruption of up to 15 minutes to connectivity, although every effort will be made to keep any impact to a minimum.

Should customers experience any connectivity issues after the maintenance has been completed, please instruct them to restart their router by switching it off, waiting approximately 10 seconds, and then turning it back on. Please ensure customers do not press their reset button, as this will return the device to factory settings.

We thank you for your understanding and apologise for any inconvenience this may cause.

Network Maintenance - Croydon VIC 3136, Notting Hill VIC 3168, Ivanhoe VIC 3079, Hampton VIC 3188, Clayton South VIC 3169, Moorabbin VIC 3189 and Narre Warren VIC 3805

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Affected Components: Neoloop - Lynham Networks Internet

Our upstream carrier will be conducting scheduled network maintenance across several areas in VIC during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 60 minutes during this period.

If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

We appreciate your patience and apologize for any inconvenience this may cause.

Affecting Fixed Wireless in the Central Highlands and Coalfields Region of Queensland

1 week ago 2026-09-27 13:00 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

1 week ago 2026-09-27 13:00 UTC

Outage type: Significant local outage

Started: 27/09/2026 23:00 AEST

Ended: 28/09/2026 01:40 AEST

Duration: 2 hours 40 minutes

Affected areas: Taroom; Taroom South; Wandoan

State(s): QLD

Postcode(s): 4419; 4420

Services affected: fixed wireless internet (298)

Premises affected: 287

Cause: Equipment or system fault or failure

Reference: ACM000000000082

Network Maintenance - Hampton VIC 3188, Notting Hill VIC 3168, & Endeavour Hills, VIC 3802

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Affected Components: Neoloop - Lynham Networks Internet

Our upstream carrier will be conducting scheduled network maintenance across several areas in Victoria during the stated timeframe, your service might be affected for 5 minutes during this period.

Should customers experience any connectivity issues after the maintenance has been completed, please instruct them to restart their router by switching it off, waiting approximately 10 seconds, and then turning it back on. Please ensure customers do not press their reset button, as this will return the device to factory settings.

We thank you for your understanding and apologise for any inconvenience this may cause