Opticomm Outage - Braddon, Canberra, Parkes and 1 more

Opticomm advises the third-party backhaul provider has resolved the outage.

Opticomm has resolved this outage and services have been restored.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: Changes as below

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN , GRIF Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , The Griffin , 100 Northbourne Avenue, Braddon , The Eastbourne , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 14:57 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: Our upstream carrier has informed us that their technician is experiencing an unexpected delay. While we previously communicated an Estimated Time of Arrival (ETA) of 11:00 AM, the technician is now expected to arrive later today. Updated ETA will be provided once available.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: Changes as below

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN , GRIF Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , The Griffin , 100 Northbourne Avenue, Braddon , The Eastbourne , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 14:30 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: Our backhaul provider have engaged their technician to attend the affected exchange. ETA is at 11 AM.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: Changes as below

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN , GRIF Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , The Griffin , 100 Northbourne Avenue, Braddon , The Eastbourne , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 12:09 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: This has been escalated to our backhaul provider. Apologies for the inconvenience this has caused.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: Changes as below

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN , GRIF Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , The Griffin , 100 Northbourne Avenue, Braddon , The Eastbourne , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 11:23 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: This has been escalated to our backhaul provider. Apologies for the inconvenience this has caused.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: Changes as below

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , 100 Northbourne Avenue, Braddon , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 10:56 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: 

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm is aware of an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier's network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: All

•	Update: New outage

•	Disruption start time: 31/10/2026 08:20 AEDT

•	Affected location and community: 

Exchange : ISKI , MYFR , HIGT , FORB , PROV , FDLN Communities : Iskia , Founders Lane (stage 2) , Mayfair Apartments , Highgate 2600 , The Mark , On Forbes , Provenance , Park Avenue , 100 Northbourne Avenue, Braddon , The Foothills

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 31/10/2026 10:33 AEDT

•	Estimated Service restoration date/time: 31/10/2026 14:00 AEDT

•   Additional Information: 

We understand the inconvenience this disruption may be causing and appreciate your patience.

Outage type: Unplanned outage

Started: 31/10/2026 08:20 AEDT

Ended: 31/10/2026 14:00 AEDT

Duration: 5 hours 40 minutes

Affected areas: Braddon; Canberra; Parkes; Canberra

State(s): ACT; AUSTRALIAN CAPITAL TERRITORY

Postcode(s): 2600; 2601; 2612

Services affected: 6

Cause: Backhaul

Reference: OTT000000438582