Opticomm Outage - Kawungan

Opticomm advises the third-party backhaul provider has resolved the outage.

Opticomm has resolved this outage and services have been restored.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 20:19 AEDT

•	Estimated Service restoration date/time: 08/11/2026 23:59 AEDT

•   Additional Information: Update 18:03 AEDT

Carrier Fibre team have advised splicing will commence in roughly 30 minutes.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 17:48 AEDT

•	Estimated Service restoration date/time: 08/11/2026 23:59 AEDT

•   Additional Information: Update 15:36 AEDT

Carrier Technicians are currently preparing the site and cable for fibre splicing repairs

Will advise further when splicing is underway

No ETR available.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 14:25 AEDT

•	Estimated Service restoration date/time: 08/11/2026 23:59 AEDT

•   Additional Information: Update 12:19 AEDT Carrier fibre crew found the fibre cut 530m from HARL - HARLIN EXCHANGE, HARLIN QLD. They will attempt to haul approximately 750m of 144F cable for repair.

The existing cable is extremely difficult to move, uncertain whether the haul will be successful. work in progress. No etr available. Updates will be provided as they become available.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 08:59 AEDT

•	Estimated Service restoration date/time: 08/11/2026 10:00 AEDT

•   Additional Information: Update 06:59 AEST - The carrier has confirmed this is due to an unplanned outage from their end and are currently investigating.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 07:52 AEDT

•	Estimated Service restoration date/time: 08/11/2026 10:00 AEDT

•   Additional Information: Update 06:52 AEST - This is under investigation by the carrier.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm is aware of an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier's network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: New outage

•	Disruption start time: 08/11/2026 06:05 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 07:05 AEDT

•	Estimated Service restoration date/time: 08/11/2026 10:00 AEDT

•   Additional Information: This is under investigation. This is suspected to be a fault with the carrier again.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Outage type: Unplanned outage

Started: 08/11/2026 06:05 AEDT

Ended: 08/11/2026 23:59 AEDT

Duration: 17 hours 54 minutes

Affected areas: Kawungan

State(s): QLD

Postcode(s): 4655

Services affected: 5

Cause: Backhaul

Reference: OTT000000440315