Opticomm Outage - Kawungan

Opticomm advises the third-party backhaul provider has resolved the outage.

Opticomm has resolved this outage and services have been restored.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 07/11/2026 23:09 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 01:37 AEDT

•	Estimated Service restoration date/time: 08/11/2026 07:00 AEDT

•   Additional Information: Update 23:36 AEST - This has been confirmed to be an unplanned outage from the backhaul carrier. They are currently investigating the issue.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 07/11/2026 23:09 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 00:32 AEDT

•	Estimated Service restoration date/time: 08/11/2026 07:00 AEDT

•   Additional Information: Update 23:31 AEST - This is highly suspected to be a carrier outage issue, we are attempting to obtain more information from them at this stage.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm continues to experience an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier’s network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: Changes as below

•	Disruption start time: 07/11/2026 23:09 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU , TATA Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Nautica Breeze , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 00:17 AEDT

•	Estimated Service restoration date/time: 08/11/2026 07:00 AEDT

•   Additional Information: This is currently under investigation.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Opticomm is aware of an unplanned backhaul outage caused by a network failure in our upstream backhaul carrier's network. We are engaging with our upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

•	Service Type Impacted: Network

•	Update: New outage

•	Disruption start time: 07/11/2026 23:09 AEDT

•	Affected location and community: 

Exchange : TMBU , BILO , KIRN , KAWU Communities : Tannum Blue , BILOELA , KIRWAN , Panorama Heights (Velocity) , Highland Reserve (Velocity) , Riverside Ridge (Velocity) , Liberty Rise Estate (Velocity) , Willowbank (Velocity) , Liven Beach Road , Vantage Hervey Bay , Flinders Village

•	Suspected cause: Backhaul

•	Impact: Offline

•	Next expected update: 08/11/2026 00:09 AEDT

•	Estimated Service restoration date/time: 08/11/2026 07:00 AEDT

•   Additional Information: This is currently under investigation.

We understand the inconvenience this disruption may be causing and appreciate your patience.

Outage type: Unplanned outage

Started: 07/11/2026 23:09 AEDT

Ended: 08/11/2026 07:00 AEDT

Duration: 7 hours 51 minutes

Affected areas: Kawungan

State(s): QLD

Postcode(s): 4655

Services affected: 5

Cause: Backhaul

Reference: OTT000000440307