This is a notification for a Unplanned  outage on 09/07/2026 12:45:00  

Type: Unplanned

Network Incident

Start Date/Time 09/07/2026 12:45:00 Update Date/Time 09/07/2026 15:49:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221

Latest Update

Please be advised that the technician is on his way onsite. ETA is 4:30 PM- 5:00 PM.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

This is a notification for a Unplanned  outage on 09/07/2026 12:45:00  

Type: Unplanned

Network Incident

Start Date/Time 09/07/2026 12:45:00 Update Date/Time 09/07/2026 18:01:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221

Latest Update

The technician found that a faulty rectifier is causing the issue. We are actively looking into getting the spare parts now.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

This is a notification for a Unplanned outage on 09/07/2026 12:45:00  

Type - Unplanned

Title  Network Incident

Start Date/Time  09/07/2026 12:45:00   End Date/Time   Timezone  Victoria, AU (AEST/AEDT)   

Impacted Sites:

1409 Gold Coast Highway Palm Beach QLD 4221

Description

We are currently experiencing a service outage that may be affecting your connection. This is due to an unplanned interruption.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore service.