Impacted Locations: Coolangatta QLD

Description: Network Incidnet

Start Date/Time: 2025-11-12 08:00:00
End Date/ Time: 2025-11-13 14:45:00\

Timezone: Melbourne, AU (AEST/AEDT)

There is currently an outage affecting your connection. We are aware of this issue and are working to resolve it. Please do not press the reset button on your router. We apologise for any inconvenience caused.

Update: Your internet connection is restored. If your service did not resume, kindly power cycle (turn off for 10 seconds; then turn it back on) your router. We want to thank you for your patience and sincerely apologise for any inconvenience this may have caused you.

Issue: We have received information that the area is affected by a major fiber cut. Fibre Technicians are organizing to start hauling new cable. Please note that there is No ETR provided yet due to the complexity of issue. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore your service.

Thank you for your patience while we work to resolve this issue.