Resolved — Queensland internet outage

Reference: OUT-2026-017

Outage Type: Major Outage

Start of Outage: 25/07/2026, 03:56 AM AEST

End of Outage: 26/07/2026, 04:00 PM AEST

Duration of Outage: 36.04 hours

Affected State(s)/Territories: QLD

Types of services affected: Fixed broadband

Number of each type of service affected: Information not available – no technical visibility

Number of premises affected: Information not available – no technical visibility

Carrier or carriage service provider responsible for resolving outage: Quokka Net

Cause (high‑level): A faulty network component within the transport infrastructure serving Queensland

Additional information:

The unplanned outage affecting Lynham Networks fixed broadband internet services in Queensland has been resolved.

Our technicians identified and replaced a faulty network component within the transport infrastructure serving Queensland.

All services affected by this outage were restored by 4:00 PM AEST on 26/07/2026.

Customers whose service has not reconnected should restart their router and network termination equipment. If the problem continues, contact us at support@quokkanet.au.

We sincerely apologise for the disruption and inconvenience caused.

Reference: OUT-2026-017

Outage Type: Major Outage

Start of Outage: 25/07/2026, 03:56 AM AEST

Affected State(s)/Territories: QLD

Types of services affected: Fixed broadband

Number of each type of service affected: Information not available – no technical visibility

Number of premises affected: nformation not available – no technical visibility

Carrier or carriage service provider responsible for resolving outage: Quokka Net

Additional information:

We are investigating an unplanned network outage affecting Lynham Networks fixed broadband internet services in Queensland.

We are currently determining the number of services affected.

The likely cause is a fault affecting network transport equipment. Our technicians are investigating and arranging repairs.

Estimated restoration time: We do not yet have an estimated restoration time.

Next Update: We will provide the next update by 26/07/2026, 7:50 PM AEST, or sooner if there is a significant change.

Customers who require assistance can contact us by email at support@quokkanet.au.

Current information is available at this status webpage.

We apologise for the disruption.