This is a notification for a Unplanned  outage on 31/05/2026 13:50:00  

Type: Unplanned Outage ID: 11002

Network Incident - WA

Start Date/Time 31/05/2026 13:50:00 End Date/Time 31/05/2026 18:55:00 Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: T100381,T100549

All internet services have now been fully restored. The issue was caused by due to a power outage with the energy provider in the area.

If any connectivity issues persist, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on.

Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

This is a notification for a Unplanned outage on 31/05/2026 13:50:00  

Type - Unplanned

Outage ID:  11002

Title  Network Incident - WA

Start Date/Time  31/05/2026 13:50:00 End Date/Time   Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs:

T100381,T100549

Impacted Suburbs:

North Fremantle, Viveash

Description

We are currently experiencing a service outage that may be affecting your connection. This is due to an unplanned interruption from the local power provider.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore service.