This is a notification for a Unplanned  outage on 01/07/2026 12:00:00  

Type: Unplanned

Network Incident

Start Date/Time 01/07/2026 12:00:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 17-21 Moseley St

Latest Update

Please be advised that the technician is on the way to the building now. ETA is 2 hours

This is a notification for a Unplanned  outage on 01/07/2026 12:00:00  

Type: Unplanned

Network Incident

Start Date/Time 01/07/2026 12:00:00 Update Date/Time 02/07/2026 11:48:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 17-21 Moseley St

Latest Update

Parts have been secured, and the technician is en route to the site. Traffic delays have adjusted the ETR to 1 hour. Thank you for your patience.

This is a notification for a Unplanned  outage on 01/07/2026 12:00:00  

Type: Unplanned

Network Incident

Start Date/Time 01/07/2026 12:00:00 Update Date/Time 02/07/2026 15:35:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 17-21 Moseley St

Latest Update

Please be advised that the technician has found a fiber break. This issue has been escalated to the Upstream provider and they are currently looking for an available technician to visit the site. An update will be provided as soon as possible.

This is a notification for a Unplanned  outage on 01/07/2026 12:00:00  

Type: Unplanned

Network Incident

Start Date/Time 01/07/2026 12:00:00 Update Date/Time 02/07/2026 23:45:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 17-21 Moseley St

Latest Update

Please be advised that Fiber technicians are currently on-site investigating the issue.

This is a notification for a Unplanned  outage on 01/07/2026 12:00:00  

Type: Unplanned

Network Incident

Start Date/Time 01/07/2026 12:00:00 Update Date/Time 03/07/2026 09:26:00 End Date/Time 03/07/2026 09:26:00 Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 17-21 Moseley St

Latest Update

We are pleased to advise that services have been restored and this incident has been resolved.

If your internet is not restored, kindly power cycle your router by turning it off and turning it back on after 10 seconds.

Please DO NOT press the reset button on your router.

We sincerely appreciate your patience and understanding during the unplanned outage.

This is a notification for a Unplanned outage on 01/07/2026 12:09:00  

Type - Unplanned

Title  Network Incident

Start Date/Time  07/07/2026 12:00:00 End Date/Time   Timezone  Victoria, AU (AEST/AEDT)   

Impacted Sites:

17-21 Moseley St

Description

We are currently experiencing a service outage that may be affecting your connection. This is due to an unplanned interruption.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore service.