This is a notification for a Unplanned  outage on 09/07/2026 12:45:00  

Type: Unplanned

Network Incident

Start Date/Time 09/07/2026 12:45:00 Update Date/Time 10/07/2026 12:45:00

Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221

Latest Update

We sincerely appreciate your patience and understanding during the unplanned outage. We are pleased to inform that internet service has been RESTORED.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

This is a notification for a Unplanned  outage on 09/07/2026 12:45:00  

Type: Unplanned

Network Incident

Start Date/Time 09/07/2026 12:45:00 Update Date/Time 10/07/2026 12:05:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221

Latest Update

Please be advised that the technician is on-site now, replacing the rectifier. We will provide an update once we get more information.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

This is a notification for a Unplanned  outage on 09/07/2026 12:45:00  

Type: Unplanned

Network Incident

Start Date/Time 09/07/2026 12:45:00 Update Date/Time 10/07/2026 09:17:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221

Latest Update

Please be advised that our technician is currently sourcing the required spare parts. Further updates will be provided as more information becomes available.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

This is a notification for a Unplanned  outage on 09/07/2026 12:45:00  

Type: Unplanned

Network Incident

Start Date/Time 09/07/2026 12:45:00 Update Date/Time 09/07/2026 18:01:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221

Latest Update

The technician found that a faulty rectifier is causing the issue. We are actively looking into getting the spare parts now.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

This is a notification for a Unplanned  outage on 09/07/2026 12:45:00  

Type: Unplanned

Network Incident

Start Date/Time 09/07/2026 12:45:00 Update Date/Time 09/07/2026 15:49:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 1409 Gold Coast Highway Palm Beach QLD 4221

Latest Update

Please be advised that the technician is on his way onsite. ETA is 4:30 PM- 5:00 PM.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

This is a notification for a Unplanned outage on 09/07/2026 12:45:00  

Type - Unplanned

Title  Network Incident

Start Date/Time  09/07/2026 12:45:00   End Date/Time   Timezone  Victoria, AU (AEST/AEDT)   

Impacted Sites:

1409 Gold Coast Highway Palm Beach QLD 4221

Description

We are currently experiencing a service outage that may be affecting your connection. This is due to an unplanned interruption.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore service.

Update

Telstra advises, overnight, their team made good progress, significantly reducing failed calls to Triple Zero. Telstra has now implemented a solution that has addressed the impact of this issue.

Mobile networks are complex, and Telstra is continuing to work through further changes to make sure Telstra has the most robust solution in place. Customers can feel confident calling Triple Zero. For more details: https://www.telstra.com.au/exchange/some-mobile-calls-and-data-services-are-affected-today--here-s-w

Potential impact: over 100,000.

Next update expected: before 10/07/2026, 3:30 pm.

Update

we are seeing services restore to a healthy level following this morning’s Telstra mobile network incident.

We are currently awaiting final confirmation from the carrier that restoration is complete. In the interim, our team is continuing to monitor closely.

This remains a carrier-level Telstra incident. Thank you for your patience and support.

Telstra network issue affecting mobile calls & data

A Telstra network-level incident is affecting mobile calls and data. Here's what may be impacted and what to do.

What may be affected

SMS to Telstra mobile numbers Messages may fail or not be delivered during the outage. Check your delivery receipts and resend any failed messages once Telstra services are restored.

Voice calls to Telstra mobile numbers Calls may not connect. A retry will often complete the call.

Mobile SIM services Calls and data on the Telstra network may be affected.

New mobile activations May be delayed. No action needed on pending orders.

Emergency calls (000) If a 000 call from a mobile doesn't connect, it will automatically try any other available network. To be safe, use a fixed-line/landline phone or a device on another network if you can't get through.

We're monitoring closely and will confirm once Telstra resolves the issue.

This is a notification for a Unplanned  outage on 01/07/2026 12:00:00  

Type: Unplanned

Network Incident

Start Date/Time 01/07/2026 12:00:00 Update Date/Time 03/07/2026 09:26:00 End Date/Time 03/07/2026 09:26:00 Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 17-21 Moseley St

Latest Update

We are pleased to advise that services have been restored and this incident has been resolved.

If your internet is not restored, kindly power cycle your router by turning it off and turning it back on after 10 seconds.

Please DO NOT press the reset button on your router.

We sincerely appreciate your patience and understanding during the unplanned outage.

This is a notification for a Unplanned  outage on 01/07/2026 12:00:00  

Type: Unplanned

Network Incident

Start Date/Time 01/07/2026 12:00:00 Update Date/Time 02/07/2026 23:45:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 17-21 Moseley St

Latest Update

Please be advised that Fiber technicians are currently on-site investigating the issue.

This is a notification for a Unplanned  outage on 01/07/2026 12:00:00  

Type: Unplanned

Network Incident

Start Date/Time 01/07/2026 12:00:00 Update Date/Time 02/07/2026 15:35:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 17-21 Moseley St

Latest Update

Please be advised that the technician has found a fiber break. This issue has been escalated to the Upstream provider and they are currently looking for an available technician to visit the site. An update will be provided as soon as possible.

This is a notification for a Unplanned  outage on 01/07/2026 12:00:00  

Type: Unplanned

Network Incident

Start Date/Time 01/07/2026 12:00:00 Update Date/Time 02/07/2026 11:48:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 17-21 Moseley St

Latest Update

Parts have been secured, and the technician is en route to the site. Traffic delays have adjusted the ETR to 1 hour. Thank you for your patience.

This is a notification for a Unplanned  outage on 01/07/2026 12:00:00  

Type: Unplanned

Network Incident

Start Date/Time 01/07/2026 12:00:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: 17-21 Moseley St

Latest Update

Please be advised that the technician is on the way to the building now. ETA is 2 hours

This is a notification for a Unplanned outage on 01/07/2026 12:09:00  

Type - Unplanned

Title  Network Incident

Start Date/Time  07/07/2026 12:00:00 End Date/Time   Timezone  Victoria, AU (AEST/AEDT)   

Impacted Sites:

17-21 Moseley St

Description

We are currently experiencing a service outage that may be affecting your connection. This is due to an unplanned interruption.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore service.

We sincerely appreciate your patience and understanding during the unplanned outage. We are pleased to inform that internet service has been RESTORED.

Type: Unplanned

Network Incident - WA

Start Date/Time 30/06/2026 09:09:00 End Date/Time Timezone  Victoria, AU (AEST/AEDT)   

Network Location :

17-25 Epping Rd Building A - 11 Fisher Ave Building B - 9 Fisher Ave Building C - 7 Fisher Ave Building D - 13 Fisher Ave Incident window : 30 Jun 2026, 9:09AM - N/A Incident duration : N/A Reason of the incident : To be advised

All internet services have now been fully restored.

If any connectivity issues persist, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on.

Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

This is a notification for a Unplanned outage on 30/06/2026 09:09:00  

Type - Unplanned

Title  Network Incident

Start Date/Time  30/06/2026 09:09:00 End Date/Time   Timezone  Victoria, AU (AEST/AEDT)   

Impacted Sites:

17-25 Epping Rd Building A - 11 Fisher Ave Building B - 9 Fisher Ave Building C - 7 Fisher Ave Building D - 13 Fisher Ave

Description

We are currently experiencing a service outage that may be affecting your connection. This is due to an unplanned interruption.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore service.

Latest Update

Weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so. nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.

Services impacted

38 end customers are currently unable to access the nbn® network, across the following technologies: Fibre to the Node.

Locations impacted

Regional Western Australia: Dunsborough, Cowaramup.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 22:45 AEST on 05/06/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

NBN reports improvement with now only 5,129 services down for all providers across Fibre to the Building, Fibre to the Node, Fibre to the Curb, Fibre to the Premise, Fixed Wireless, and Hybrid Fibre Coaxial technology types in the following regions:

Remote Western Australia: Argyle, Gidgegannup, Gooseberry Hill, Kalamunda, Mahogany Creek, Maida Vale, Mundaring, Rosa Brook, South-West, Yabberup

Regional Western Australia: Australind, Baldivis, Brunswick Junction, Bunbury, Capel, Collie, Cowaramup, Donnybrook, Dunsborough, Dunsborough South, Harvey, Margaret River, Myalup, Woodridge Estate, Yallingup, Yallingup Siding

Major Cities Western Australia: Armadale, Ascot, Cannington, Hilton, Kelmscott, Kingsley, Palmyra, Riverton, South Coogee, South Lake, Spearwood, Willetton

Optus is continuing to monitor the impacts mobile voice services due to commercial power loss and equipment damage. In the instance of an emergency, customers should still dial Triple Zero. Calls to Triple Zero on mobile networks during power outages should work if another carrier is available.

Both NBN and Optus Weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.

Next update

The next update will be provided at around 13:00 AEST on 03/06/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Please see the nbn outages website for the most current information: https://www.nbnco.com.au/utility/major-significant-local-outages

1st June 2026, 04:40 AEST

Notification Type - Update (with no Material Change)

Description of outage

Severe weather has caused commercial power outages, which has impacted the nbn® network in the Lower West, South West, South East Coastal and Central Wheat Belt regions of WA.

Outage Start Time

31/05/2026 at 14:33 AEST

Latest Update

Due to ongoing extreme weather, access issues continue to pose health, safety and environmental risks to field technicians. Assessments and equipment repairs will continue in areas where safe access is available. nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.

Services impacted

The outage has so far affected 15903 nbn® services in the impacted geographical regions, across the following technology: Fibre to the Building, Fibre to the Node, Fibre to the Curb, Fibre to the Premise, Fixed Wireless, Hybrid Fibre Coaxial.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn

Locations impacted

Remote Western Australia: Hopetoun.

Regional Western Australia: Allanson, Anniebrook, Argyle, Australind, Balladong, Binningup, Boyanup, Bramley, Brunswick, Burges, Burlong, Caljie, Capel, Carbunup River, Carey Park, Chidlow, Cold Harbour, College Grove, Cowaramup, Crooked Brook, Daliak, Dardanup, Dardanup West, Davenport, Donnybrook, Dunsborough, Elgin, Ferguson, Forest Grove, Gabbadah, Gelorup, Geographe, Gidgegannup, Gilgering, Glen Mervyn, Gracetown, Gwambygine, Gwindinup, Harvey, Henty, Jarrahdale, Kaloorup, Karragullen, Kauring, Leschenault, Lowden, Mahogany Creek, Malebelling, Meenaar, Metricup, Mount Hardey, Mumballup, Myalup, Naturaliste, Newlands, North Boyanup, North Jindong, Osmington, Paradise, Peppermint Grove Beach, Picton, Picton East, Quedjinup, Quellington, Queenwood, Quindalup, Roelands, Roleystone, Rosa Brook, Rosa Glen, Sawyers Valley, Spencers Brook, St Ronans, Talbot, The Plains, Thomson Brook, Throssell, Two Rocks, Vasse, Walsall, Waterloo, Wilberforce, Wilyabrup, Witchcliffe, Wonnerup, Woodridge, Yabberup, Yallingup, Yallingup Siding, Yelverton, York.

Major Cities Western Australia: Alexander Heights, Armadale, Aubin Grove, Baldivis, Balga, Banjup, Bateman, Beaconsfield, Bellevue, Belmont, Bull Creek, Carine, Carmel, Churchlands, Coolbellup, Darlington, Dianella, Doubleview, Duncraig, East Fremantle, Falcon, Ferndale, Fremantle, Girrawheen, Glen Forrest, Glendalough, Gooseberry Hill, Gosnells, Hamilton Hill, Henderson, Hillarys, Hilton, Hope Valley, Hovea, Innaloo, Kallaroo, Kelmscott, Kingsley, Kwinana Beach, Langford, Lynwood, Mahogany Creek, Midland, Mundaring, Mount Helena, Nedlands, Nollamara, Noranda, Padbury, Parkerville, Riverton, Rivervale, Roleystone, Samson, Sawyers Valley, Seville Grove, Shelley, Shenton Park, South Lake, South Yunderup, Stirling, Stoneville, Wattleup, Willetton, Woodlands, Yangebup, Yokine.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 10:40 AEST on 01/06/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

This is a notification for a Unplanned  outage on 31/05/2026 13:50:00  

Type: Unplanned Outage ID: 11002

Network Incident - WA

Start Date/Time 31/05/2026 13:50:00 End Date/Time 31/05/2026 18:55:00 Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs: T100381,T100549

All internet services have now been fully restored. The issue was caused by due to a power outage with the energy provider in the area.

If any connectivity issues persist, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on.

Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

This is a notification for a Unplanned outage on 31/05/2026 13:50:00  

Type - Unplanned

Outage ID:  11002

Title  Network Incident - WA

Start Date/Time  31/05/2026 13:50:00 End Date/Time   Timezone  Victoria, AU (AEST/AEDT)   

Impacted Site IDs:

T100381,T100549

Impacted Suburbs:

North Fremantle, Viveash

Description

We are currently experiencing a service outage that may be affecting your connection. This is due to an unplanned interruption from the local power provider.

To avoid any further disruptions, please advise customers to not press or use the reset button on their router, as this may restore factory default settings.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore service.

Resolved

Outage Title Network Incident - ACT - Unplanned outage

Reference 10613

Outage Type Major Outage

Start Date of Outage 12/05/2026

Start Time of Outage 09:00:00 (AEST/AEDT)

End Date of Outage 12/05/2026

End Time of Outage 09:25:00 (AEST/AEDT)

Duration of Outage 25 minutes

Affected suburb(s)/towns

Affected State(s)/Territories ACT

Affected postcode(s)

Types of services affected Fixed Broadband

Number of each type of service affected 100+

Number of premises affected 100+

Carrier or carriage service provider responsible for resolving outage Lynham Networks

Cause (high-level)

The outage was caused by a fault affecting the core router servicing the states of NSW and ACT.

Date entry first published 12/05/2026

If issues persist or you need further assistance, please contact us through the following channels:

• For real-time communication: Call us at 1300 33 11 78.
• For near real-time communication: Chat with us at url.net.au.
• For email: Send us an email at support@url.net.au.

For ongoing updates, please follow us on:

• Website: status.url.net.au

We appreciate your patience during this time.

Resolved

Outage Title Network Incident - NSW - Unplanned outage

Reference 10614

Outage Type Major Outage

Start Date of Outage 12/05/2026

Start Time of Outage 09:00:00 (AEST/AEDT)

End Date of Outage 12/05/2026

End Time of Outage 09:25:00 (AEST/AEDT)

Duration of Outage 25 minutes

Affected suburb(s)/towns

Affected State(s)/Territories NSW

Affected postcode(s)

Types of services affected Fixed Broadband

Number of each type of service affected 100+

Number of premises affected 100+

Carrier or carriage service provider responsible for resolving outage Lynham Networks

Cause (high-level)

The outage was caused by a fault affecting the core router servicing the states of NSW and ACT.

Date entry first published 12/05/2026

If issues persist or you need further assistance, please contact us through the following channels:

• For real-time communication: Call us at 1300 33 11 78.
• For near real-time communication: Chat with us at url.net.au.
• For email: Send us an email at support@url.net.au.

For ongoing updates, please follow us on:

• Website: status.url.net.au

We appreciate your patience during this time.