Service Status

Service Status

Some systems are experiencing issues.

Last updated 1 month ago
    • Customer Portal

      Operational
    • nbn Internet

      Please see nbn's official outages page for the latest updates: https://www.nbnco.com.au/support/network-status

      Operational
    • Opticomm Internet

      Please see Opticomm's official outages page for the latest updates: https://www.opticomm.com.au/outages/

      Operational
    • Neoloop - Lynham Networks Internet

      Please see Neoloop's official outage page for the latest updates: https://status.neoloop.com.au/

    • Neoloop - Frontier Networks Internet

    • Neoloop - VostroNet Internet

    • SUPA Networks Internet

      Please see SUPA Networks' official outages page for the latest updates: https://portal.supanetworks.au/network-status

      Operational
    • ASN Telecom Internet

      Operational
    • Vocus - Vision Networks Internet

      See the following link for Vocus outages - https://www.vocus.com.au/help-and-support/outages

      Operational
    • Summit Internet

      Please see Summit Internet's official outages page for the latest updates: https://status.summitinternet.com.au

      Operational
    • Home Phone / Voice

      Operational
    • Mobile SIM / Mobile Voice

      Please see Telstra's official outages page for the latest updates: https://www.telstra.com.au/outages

      Operational
    • Melbourne Core

      Operational
    • Brisbane Core

      Operational
    • Perth Core

      Operational
    • Sydney Core

      Operational

Welcome to the Quokka Net service status page, where you can check the health of your favorite internet marsupial! 🦘

Whether you’re streaming, scrolling, or gaming, this page will keep you updated on the status of our services.

If there’s an unplanned outage nibbling on your connection, you’ll see it here.

Major Outages or Significant Local Outages Registers

The following are links to the outage registers for carriers that supply services:

Planned maintenance

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    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 50 minutes during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

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    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: ACT

    Source: Neoloop's status page

    3 weeks ago 2026-10-19 21:34 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    32 Corinna Street, Phillip ACT 2606

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 10th November, 11:59 PM AEDT
    End: Wednesday, 11th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 50 Minutes

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    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance across several areas in state of NSW during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 50 minutes during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

  • Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance across several areas in state of NSW during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 50 minutes during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

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    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    3 weeks ago 2026-10-19 23:51 UTC

    $2d

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    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-11-03 00:55 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    27 Allison Road, Guildford NSW 2161
    27 Coreen Ave, Penrith NSW 2750

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 11th November, 7:00 AM AEDT
    End: Wednesday, 11th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

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    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    3 weeks ago 2026-10-15 22:04 UTC

    $2d

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    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-11-03 01:26 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    40-42 Shadforth Street, Wiley Park NSW 2195
    1 Edna Street, Kingswood NSW 2747

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 12th November, 7:00 AM AEDT
    End: Wednesday, 12th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected for up to 5 minutes during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

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    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    2 weeks ago 2026-10-23 21:12 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    148 Bellerine St, Geelong VIC 3220

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November 00:00:00 AEDT
    End: Monday, 16th November 06:00:00 AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

  • Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 5 minutes during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

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    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    2 weeks ago 2026-10-27 01:57 UTC

    The Upstream Provider will perform Planned maintenance at the address below:

    2 Symphony Way, Springfield Central, QLD, 4300.

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November, 01:00 AM AEDT
    End: Monday, 16th November, 07:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes.

  • Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    6 days ago 2026-11-03 06:37 UTC

    An upstream provider has scheduled planned maintenance on the QLD-IX peering platform

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 18th November, 12:00 AM AEST
    End: Wednesday, 18th November, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 02 Hours

  • Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

  • Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-10-29 20:00 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    84-90 Atchison Street, Crows Nest, NSW 2065

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 19th, November, 12:00 AM AEDT
    End: Thursday, 19th, November, 6:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-10-30 19:16 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    7 Renshaw Street, Cranebrook NSW 2749

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 25th November, 12:00 AM AEDT
    End: Wednesday, 25th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

Past incidents

4 months ago 2026-07-07 01:46 UTC
Fixed
Affected Components: Opticomm Internet
Major Outage

Fixed

4 months ago 2026-07-07 01:46 UTC

Outage type: Major Outage

Started: 07/07/2026 11:46 AEST

Ended: 07/07/2026 13:00 AEST

Duration: 1 hour 14 minutes

Affected areas: BELLAMACK; JOHNSTON; LYONS

State(s): NT

Postcode(s): 0810; 0832

Services affected: FTTP (1184)

Premises affected: 1794

Cause: Other

Reference: OTT000000409020

4 months ago 2026-07-02 20:00 UTC
Fixed
Affected Components: Opticomm Internet
Significant local outage

Fixed

4 months ago 2026-07-02 20:00 UTC

Outage type: Significant Local Outage

Started: 03/07/2026 06:00 AEST

Ended: 03/07/2026 18:10 AEST

Duration: 12 hours 10 minutes

Affected areas: Eaglehawk; Jackass Flat; Torquay

State(s): VIC

Postcode(s): 3228; 3556

Services affected: FTTP (1390)

Premises affected: 1638

Cause: Other

Reference: OTT000000407830

Affected Components: nbn Internet
Significant local outage

Fixed

4 months ago 2026-06-29 07:30 UTC

Outage type: Significant local outage

Started: 29/06/2026 17:30 AEST

Ended: 30/06/2026 15:56 AEST

Duration: 22 hours 26 minutes

Affected areas: Acton Park; Austins Ferry; Bagdad; Battery Point; Bellerive; Berriedale; Blackmans Bay; Bothwell; Boomer Bay; Bonnet Hill; Boyer; Bridgewater; Brighton; Cambridge; Campania; Carlton River; Chigwell; Clarendon Vale; Clifton Beach; Coningham; Cremorne; Crabtree; Cygnet; Deep Bay; Dodges Ferry; Dover; Dromedary; Dynnyrne; Eaglehawk Neck; Eggs And Bacon Bay; Electrona; Ellendale; Fern Tree; Forcett; Gagebrook; Geilston Bay; Gleb(e?*) → corrected below; Glen Huon; Glenlusk; Glenorchy; Goodwood; Gordon; Granton; Gretna; Grove; Herdsmans Cove; Hobart; Honeywood; Howden; Howrah; Huonville; Kettering; Kingston; Kingston Beach; Lachlan; Lauderdale; Lenah Valley; Lindisfarne; Longley; Lucaston; Lutana; Magra; Mangalore; Margate; Midway Point; Molesworth; Montagu Bay; Montrose; Moonah; Mornington; Mount Nelson; Mount Rumney; Mount Stuart; National Park; New Norfolk; New Town; Nicholls Rivulet; North Bruny; North Hobart; Oakdowns; Old Beach; Opossum Bay; Orielton; Orford; Otago; Ouse; Penna; Plenty; Police Point; Pontville; Port Arthur; Port Huon; Premaydena; Primrose Sands; Ranelagh; Richmond; Risdon; Risdon Vale; Rokeby; Rosetta; Rose Bay; Rosny; Rosny Park; Sandfly; Sandford; Sandy Bay; Seven Mile Beach; Snug; Sorell; South Arm; South Hobart; Spring Beach; Surges Bay; Taroona; Tolmans Hill; Tranmere; Triabunna; Warrane; West Hobart; West Moonah; Woodbridge; Woodstock

State(s): TAS

Postcode(s): 7000; 7004; 7005; 7007; 7008; 7009; 7010; 7011; 7012; 7015; 7016; 7017; 7018; 7019; 7020; 7021; 7022; 7023; 7024; 7025; 7026; 7030; 7050; 7052; 7053; 7054; 7109; 7112; 7113; 7116; 7117; 7140; 7150; 7155; 7162; 7170; 7171; 7172; 7173; 7177; 7179; 7182; 7184; 7185; 7187; 7190

Services affected: FTTB (2); FTTN (233); FTTP (763); fixed wireless internet (118)

Premises affected: 1115

Cause: Equipment or system fault or failure

Reference: ACM000000000074

Affected Components: nbn Internet
Significant local outage

Fixed

4 months ago 2026-06-28 05:39 UTC

Outage type: Significant local outage

Started: 28/06/2026 15:39 AEST

Ended: 28/06/2026 22:39 AEST

Duration: 7 hours

Affected areas: Eden

State(s): NSW

Postcode(s): 2551

Services affected: FTTN (716); FTTP (161)

Premises affected: 820

Cause: Power interruption

Reference: ACM000000000073

4 months ago 2026-06-17 03:20 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

4 months ago 2026-06-17 03:20 UTC

Outage type: Significant local outage

Started: 17/06/2026 13:20 AEST

Ended: 17/06/2026 18:50 AEST

Duration: 5 hours 30 minutes

Affected areas: Albert; Angelo River; Archer River; Arumpo; Babbage Island; Babinda; Balranald; Bamaga; Bandy Creek; Bedourie; Beemunnel; Bingegang; Birdsville; Bloomfield; Bogan; Bogie; Boigu Island; Bon Bon; Bookabie; Bowen; Brewarrina; Buddabadah; Bulla; Bullarah; Bulloo Downs; Canbelego; Canonba; Cape Tribulation; Castletown; Chadwick; Chillagoe; Clairview; Clarke Creek; Clare; Cobar; Coen; Collaroy; Collinsville; Condobolin; Coolabah; Coonamble; Coorabie; Coral Bay; Cordillo Downs; Cow Bay; Cubba; Curlew Waters; Dauan Island; Diamantina Lakes; Dingo; Diwan; Dixie; East Lyons River; Eenaweena; Enngonia; Eremerang; Eromanga; Erub Island; Euabalong; Euabalong West; Evans Landing; Farrars Creek; Fifield; Five Ways; Fords Bridge; Fortescue; Francois Peron National Park; Garah; Gascoyne Junction; Gascoyne River; Gilgunnia; Gilroyd; Girilambone; Glendambo; Gulargambone; Gumbalie; Gunbar; Hail Creek; Hatfield; Hay; Hay South; Hermidale; Hillston; Honeybugle; Hope Vale; Horn; Hungerford; Iama Island; Inggarda; Ingomar; Innamincka; Innawanga; Irymple; Ivanhoe; Karijini; Kerrigundi; Kiacatoo; Kikoira; Kokatha; Kulwin; Kunwarara; Kyalite; Lake Cargelligo; Lakefield; Lakeland; Laura; Little Topar; Lizard; Lockhart River; Lotus Creek; Louth; Lyndon; MacLeod; Mackenzie River; Maitland; Mallowa; Mapoon; Marlborough; Marthaguy; Maryvale; Masig Island; Maude; May Downs; McDouall Peak; Menindee; Mer Island; Merriwagga; Miandetta; Middlemount; Middleton; Millstream; Milparinka; Minilya; Mission River; Moolpa; Moree; Mossgiel; Mount Britton; Mount Gardiner; Mount Harris; Mount Hope; Mount Vivian; Mount Wyatt; Mulla; Mulga Downs; Mumblebone Plain; Murchison; Murrawombie; Murrin Bridge; Mutawintji; Nanga; Naradhan; Nanutarra; Nevertire; New Mapoon; Newlands; Ningaloo; Noona; Noccundra; North Plantations; North West Cape; Nulsen; Nymagee; Nyngan; Ogmore; Onslow; One Tree; Opalton; Oxford; Oxley; Packsaddle; Palmer; Pan Ban; Pangee; Pandie Pandie; Pannawonica; Paraburdoo; Pasha; Peedamulla; Penong; Pigeonbah; Poruma Island; Quilpie; Rocklea; Rossville; Saibai Island; Sandy Creek; Sceale Bay; Scottville; Seisia; Shelburne; South Plantations; Springlands; St Lawrence; Stanage; Starcke; Stonehenge; Tenandra; Thargomindah; Tilpa; Tottenham; Tullamore; Tullibigeal; Turrawulla; Ugar Island; Umagico; Ungarie; Unknown; Useless Loop; Valkyrie; Wanaaring; Wandana; Warren; West Lyons River; West Beach; Westall; White Cliffs; Whitsundays; Wilcannia; Wilgena; Windorah; Woodleigh; Wooramel; Yalardy; Yalata; Yandoo Creek; Yanga; Yantabulla; Yarraden

State(s): NSW; QLD; SA; WA

Postcode(s): 2338; 2339; 2340; 2341; 2342; 2343; 2344; 2345; 2346; 2347; 2350; 2352; 2353; 2354; 2355; 2358; 2359; 2360; 2361; 2365; 2369; 2370; 2371; 2380; 2381; 2382; 2388; 2390; 2397; 2398; 2399; 2400; 2401; 2402; 2403; 2404; 2405; 2408; 2411; 2422; 2446; 2472; 2590; 2594; 2642; 2644; 2645; 2646; 2648; 2650; 2652; 2655; 2656; 2658; 2659; 2661; 2663; 2665; 2666; 2668; 2669; 2671; 2672; 2675; 2680; 2681; 2700; 2701; 2702; 2705; 2706; 2707; 2710; 2711; 2713; 2715; 2716; 2721; 2722; 2729; 2732; 2733; 2734; 2735; 2736; 2737; 2810; 2817; 2818; 2820; 2821; 2822; 2823; 2824; 2825; 2826; 2827; 2828; 2829; 2830; 2831; 2835; 2836; 2839; 2840; 2844; 2850; 2864; 2865; 2866; 2867; 2868; 2869; 2870; 2871; 2873; 2874; 2875; 2876; 2877; 2878; 2879; 2880; 3579; 3580; 3585; 3586; 3588; 3591; 3594; 3597; 4480; 4481; 4482; 4492; 4493; 4695; 4697; 4699; 4700; 4701; 4702; 4703; 4704; 4705; 4706; 4707; 4711; 4712; 4714; 4717; 4721; 4730; 4735; 4736; 4737; 4738; 4739; 4740; 4741; 4742; 4743; 4746; 4751; 4753; 4754; 4756; 4757; 4770; 4798; 4799; 4800; 4802; 4804; 4805; 4829; 4861; 4871; 4872; 4873; 4874; 4875; 4876; 4880; 4881; 4885; 4892; 4895; 5680; 5690; 5717; 5719; 5720; 5723; 5731; 5733; 6537; 6630; 6642; 6701; 6705; 6707; 6710; 6714; 6716; 6751; 6754; 7151

Services affected: satellite (4436)

Premises affected: 4436

Cause: Power interruption

Reference: ACM000000000072