Service Status

Service Status

Some systems are experiencing issues.

Last updated 1 month ago

    • Customer Portal

      Operational

    • nbn Internet

      Please see nbn's official outages page for the latest updates: https://www.nbnco.com.au/support/network-status

      Operational

    • Opticomm Internet

      Please see Opticomm's official outages page for the latest updates: https://www.opticomm.com.au/outages/

      Operational

    • Neoloop - Lynham Networks Internet

      Please see Neoloop's official outage page for the latest updates: https://status.neoloop.com.au/

    • Neoloop - Frontier Networks Internet

    • Neoloop - VostroNet Internet

    • SUPA Networks Internet

      Please see SUPA Networks' official outages page for the latest updates: https://portal.supanetworks.au/network-status

      Operational

    • ASN Telecom Internet

      Operational

    • Vocus - Vision Networks Internet

      See the following link for Vocus outages - https://www.vocus.com.au/help-and-support/outages

      Operational

    • Summit Internet

      Please see Summit Internet's official outages page for the latest updates: https://status.summitinternet.com.au

      Operational

    • Home Phone / Voice

      Operational

    • Mobile SIM / Mobile Voice

      Please see Telstra's official outages page for the latest updates: https://www.telstra.com.au/outages

      Operational

    • Melbourne Core

      Operational

    • Brisbane Core

      Operational

    • Perth Core

      Operational

    • Sydney Core

      Operational

Welcome to the Quokka Net service status page, where you can check the health of your favorite internet marsupial! 🦘

Whether you’re streaming, scrolling, or gaming, this page will keep you updated on the status of our services.

If there’s an unplanned outage nibbling on your connection, you’ll see it here.

Major Outages or Significant Local Outages Registers

The following are links to the outage registers for carriers that supply services:

Planned maintenance

  • Network Maintenance - 32 Corinna Street, Phillip ACT 2606

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 50 minutes during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

  • 32 Corinna Street, Phillip ACT 2606 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: ACT

    Source: Neoloop's status page

    3 weeks ago 2026-10-19 21:34 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    32 Corinna Street, Phillip ACT 2606

    The maintenance will commence and end at the provided times below:
    Start: Tuesday, 10th November, 11:59 PM AEDT
    End: Wednesday, 11th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 50 Minutes

  • Network Maintenance - NSW

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance across several areas in state of NSW during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 50 minutes during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

  • Network Maintenance - NSW

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance across several areas in state of NSW during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 50 minutes during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    3 weeks ago 2026-10-19 23:51 UTC

    $2d

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-11-03 00:55 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    27 Allison Road, Guildford NSW 2161
    27 Coreen Ave, Penrith NSW 2750

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 11th November, 7:00 AM AEDT
    End: Wednesday, 11th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • VIC - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    3 weeks ago 2026-10-15 22:04 UTC

    $2d

  • NSW - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-11-03 01:26 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    40-42 Shadforth Street, Wiley Park NSW 2195
    1 Edna Street, Kingswood NSW 2747

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 12th November, 7:00 AM AEDT
    End: Wednesday, 12th November, 9:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • Network Maintenance - 148 Bellerine St, Geelong VIC 3220

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected for up to 5 minutes during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

  • 148 Bellerine St, Geelong VIC 3220 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: VIC

    Source: Neoloop's status page

    2 weeks ago 2026-10-23 21:12 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    148 Bellerine St, Geelong VIC 3220

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November 00:00:00 AEDT
    End: Monday, 16th November 06:00:00 AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

  • Network Maintenance -16 Lonsdale St, Braddon ACT 2612

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected for 5 minutes during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

  • 2 Symphony Way, Springfield Central, QLD, 4300 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    2 weeks ago 2026-10-27 01:57 UTC

    The Upstream Provider will perform Planned maintenance at the address below:

    2 Symphony Way, Springfield Central, QLD, 4300.

    The maintenance will commence and end at the provided times below:
    Start: Monday, 16th November, 01:00 AM AEDT
    End: Monday, 16th November, 07:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes.

  • QLD - Upstream Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: QLD

    Source: Neoloop's status page

    6 days ago 2026-11-03 06:37 UTC

    An upstream provider has scheduled planned maintenance on the QLD-IX peering platform

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 18th November, 12:00 AM AEST
    End: Wednesday, 18th November, 06:00 AM AEST

    During this time users may experience a loss of connectivity up to 02 Hours

  • Network Maintenance - 84-90 Atchison Street, Crows Nest, NSW 2065

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet

    Our upstream carrier will be conducting scheduled network maintenance during the stated timeframe. While we strive to minimize disruptions, your service might be affected during this period.

    If any connectivity issues are reported following the activity window, please advise customers to power cycle their router by turning it off, waiting 10 seconds, and then turning it back on. Please note that customers should not press or use the reset button on their router, as this may restore factory default settings.

    We appreciate your patience and apologize for any inconvenience this may cause.

  • 84-90 Atchison Street, Crows Nest, NSW 2065 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-10-29 20:00 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    84-90 Atchison Street, Crows Nest, NSW 2065

    The maintenance will commence and end at the provided times below:
    Start: Thursday, 19th, November, 12:00 AM AEDT
    End: Thursday, 19th, November, 6:00 AM AEDT

    During this time users may experience a loss of connectivity up to 15 Minutes

  • 7 Renshaw Street, Cranebrook NSW 2749 - Planned Maintenance

    Upcoming
    Starts Ends
    Affected Components: Neoloop - Lynham Networks Internet Neoloop - Frontier Networks Internet Neoloop - VostroNet Internet

    Affected areas: NSW

    Source: Neoloop's status page

    1 week ago 2026-10-30 19:16 UTC

    The Network Operations Team will perform Planned maintenance at the address below:

    7 Renshaw Street, Cranebrook NSW 2749

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 25th November, 12:00 AM AEDT
    End: Wednesday, 25th November, 06:00 AM AEDT

    During this time users may experience a loss of connectivity up to 5 Minutes

Past incidents

Lynham Networks Internet - #10614 – Network Incident - NSW

5 months ago 2026-05-11 23:00 UTC
Fixed
Affected Components: Neoloop - Lynham Networks Internet

Fixed

5 months ago 2026-05-11 23:00 UTC

Resolved

Outage Title Network Incident - NSW - Unplanned outage

Reference 10614

Outage Type Major Outage

Start Date of Outage 12/05/2026

Start Time of Outage 09:00:00 (AEST/AEDT)

End Date of Outage 12/05/2026

End Time of Outage 09:25:00 (AEST/AEDT)

Duration of Outage 25 minutes

Affected suburb(s)/towns

Affected State(s)/Territories NSW

Affected postcode(s)

Types of services affected Fixed Broadband

Number of each type of service affected 100+

Number of premises affected 100+

Carrier or carriage service provider responsible for resolving outage Lynham Networks

Cause (high-level)

The outage was caused by a fault affecting the core router servicing the states of NSW and ACT.

Date entry first published 12/05/2026

If issues persist or you need further assistance, please contact us through the following channels:

For ongoing updates, please follow us on:

We appreciate your patience during this time.

Affecting multiple technologies in the Central region of Victoria

5 months ago 2026-05-11 02:19 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

5 months ago 2026-05-11 02:19 UTC

Outage type: Significant local outage

Started: 11/05/2026 12:19 AEST

Ended: 11/05/2026 19:13 AEST

Duration: 6 hours 54 minutes

Affected areas: Chum Creek; Healesville

State(s): VIC

Postcode(s): 3777

Services affected: FTTN (1080)

Premises affected: 1058

Cause: Equipment or system fault or failure

Reference: ACM000000000063

Affecting Satellite in NT, QLD, NSW, SA, TAS, VIC & WA

6 months ago 2026-05-02 05:28 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

6 months ago 2026-05-02 05:28 UTC

Outage type: Significant local outage

Started: 02/05/2026 15:28 AEST

Ended: 02/05/2026 19:08 AEST

Duration: 3 hours 40 minutes

Affected areas: Albion; Allandale Station; American River; Amoonguna; Anangu Pitjantjatjara Yankunytjatjara; Anatye; Angelo River; Anna Creek; Arthur River; Baines; Baird Bay; Bargunyah; Barringun; Basalt; Bendoc; Bete Bolong North; Bindebango; Birdsville; Black Hollow; Boatman; Bollon; Bonang; Bradshaw; Bradys Lake; Bremer Bay; Breona; Brittons Swamp; Bronte Park; Buchanan; Bullabulling; Burleigh; Butchers Ridge; Calca; Cambridge; Cann River; Capricorn; Cassini; Ceduna; Central Plateau; Chandada; Chinbingina; Christmas Hills; Claraville; Cloncurry; Club Terrace; Collerina; Colley; Combienbar; Connellan; Coober Pedy; Coorabie; Corfield; Cowarie; Croydon; Cumborah; Cungena; Cunnamulla; Cuttlefish Bay; Daguragu; Deddick Valley; Dee; Delamere; Delegate River; Dirranbandi; Doctors Point; Dudley East; Dunkeld; Durack; Einasleigh; Enngonia; Esmeralda; Fielding; Finke; Forsayth; Four Ways; Fowlers Bay; Gelantipy; Georgetown; Ghan; Gibson Desert North; Gilbert River; Gilberton; Goodooga; Goongerah; Gormanston; Granville Harbour; Grawin Opal Fields; Gregory; Gurindji; Haines; Hale; Hart; Haslam; Hebel; Hugh; Hyden; Ilparpa; Imanpa; Inkster; Jericho; Jerramungup; Jigalong; Julia Creek; Kalamurina; Kaldoonera; Kalkarindji; Kaltukatjara; Kingscote; Kintore; Koonibba; Kundat Djaru; Kununurra; Kynuna; Lajamanu; Lake Argyle; Lake Everard; Lake Grace; Lake King; Lake Mackay; Lightning Ridge; Linden; Little Pine Lagoon; Little Sandy Desert; Lyndhurst; MacGillivray; Macumba; Malpas-Trenton; Mantamaru; Marathon; Marble Bar; Marla; Marrawah; Maryvale; Maxwelton; McKinlay; Middleton; Miena; Minnipa; Moonaree; Mount Burges; Mount Cooper; Mount Madden; Mount Sarah; Mount Surprise; Mudamuckla; Mulga Downs; Mungeranie; Nebine; Nepean Bay; Newman; Nitjpurru; Noorama; Noorinbee; Northhead; Nullagine; Nunjikompita; Nurran; Nyirripi; Oodnadatta; Opalton; Ord River; Osterley; Patjarr; Pelican Lagoon; Penneshaw; Penong; Pentland; Perlubie; Petina; Piednippie; Pimbaacla; Poochera; Porky Flat; Port Kenny; Purnululu; Queenstown; Ravensthorpe; Redpa; Reynolds Neck; Richmond; Riversleigh; Rosebery; Ross; Santa Teresa; Savannah; Saxby; Sceale Bay; Smoky Bay; St George; Stamford; Strahan; Streaky Bay; Strickland; Sturt Creek; Sturt Plateau; Suggan Buggan; Talawanta; Taldora; Talia; Tanami; Telfer; Three Rivers; Timber Creek; Titjikala; Tjukurla; Togari; Trial Harbour; Tubbut; Tuen; Tullah; Tyringa; Undoolya; Venus Bay; Victoria River; Victoria Vale; Victoria Valley; Wanarn; Wandana; Warakurna; Warburton; Warmun; Weilmoringle; Wellstead; West Coast; Widgeegoara; Widgiemooltha; William Creek; Willson River; Wiluna; Wintinna; Wirrulla; Wisanger; Woolgar; Woolnorth; Wulgulmerang; Wyandra; Wyndham; Yaninee; Yantanabie; Yardea; Yarralin; Zeehan

State(s): NT; QLD; NSW; SA; TAS; VIC; WA

Postcode(s): 0852; 0870; 0872; 0873; 2328; 2329; 2330; 2333; 2336; 2337; 2338; 2339; 2343; 2357; 2379; 2380; 2381; 2395; 2396; 2550; 2571; 2624; 2625; 2627; 2628; 2629; 2630; 2631; 2632; 2633; 2640; 2641; 2642; 2644; 2649; 2650; 2652; 2653; 2658; 2660; 2720; 2729; 2730; 2756; 2775; 2785; 2786; 2787; 2790; 2795; 2798; 2800; 2817; 2818; 2820; 2822; 2827; 2828; 2830; 2831; 2832; 2834; 2838; 2839; 2840; 2842; 2843; 2844; 2846; 2847; 2849; 2850; 2852; 2865; 2866; 2867; 2868; 3683; 3685; 3688; 3690; 3691; 3695; 3697; 3700; 3701; 3704; 3705; 3707; 3708; 3709; 3737; 3739; 3740; 3741; 3744; 3747; 3749; 3862; 3875; 3880; 3882; 3885; 3886; 3887; 3888; 3889; 3890; 3893; 3895; 3896; 3898; 3900; 3902; 3903; 3904; 3909; 4208; 4465; 4468; 4470; 4482; 4486; 4487; 4488; 4489; 4490; 4728; 4733; 4735; 4816; 4821; 4822; 4823; 4824; 4825; 4871; 5153; 5157; 5163; 5172; 5173; 5174; 5201; 5202; 5203; 5204; 5210; 5211; 5213; 5214; 5221; 5222; 5223; 5251; 5255; 5256; 5259; 5264; 5265; 5266; 5275; 5607; 5653; 5654; 5655; 5660; 5661; 5670; 5671; 5680; 5690; 5717; 5719; 5723; 5724; 5731; 5733; 5734; 6321; 6328; 6337; 6338; 6346; 6353; 6356; 6359; 6429; 6430; 6443; 6642; 6646; 6740; 6743; 6751; 6753; 6758; 6760; 6762; 6770; 7030; 7140; 7209; 7210; 7211; 7212; 7248; 7250; 7252; 7253; 7254; 7259; 7260; 7262; 7268; 7270; 7275; 7276; 7277; 7292; 7301; 7302; 7303; 7304; 7305; 7306; 7307; 7310; 7315; 7316; 7320; 7321; 7322; 7325; 7330; 7466; 7467; 7468; 7469; 7470

Services affected: satellite (4257)

Premises affected: 4257

Cause: Equipment or system fault or failure

Reference: ACM000000000062

Affecting Fixed Wireless in the Northern Rivers District, NSW

6 months ago 2026-04-30 01:25 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

6 months ago 2026-04-30 01:25 UTC

Outage type: Significant local outage

Started: 30/04/2026 11:25 AEST

Ended: 30/04/2026 15:10 AEST

Duration: 3 hours 45 minutes

Affected areas: Bangalow; Binna Burra; Broken Head; Brooklet; Brunswick Heads; Byron Bay; Clunes; Coopers Shoot; Coorabell; Corndale; Dorroughby; Eltham; Eureka; Ewingsdale; Federal; Fernleigh; Goonengerry; Hayters Hill; Knockrow; Koonyum Range; Lennox Head; McLeans Ridges; McLeods Shoot; Mullumbimby Creek; Myocum; Nashua; Newrybar; Numulgi; Possum Creek; Rosebank; Skinners Shoot; Suffolk Park; Talofa; Teven; Tintenbar; Tyagarah

State(s): NSW

Postcode(s): 2478; 2479; 2480; 2481; 2482; 2483

Services affected: fixed wireless internet (1123)

Premises affected: 1089

Cause: Equipment or system fault or failure

Reference: ACM000000000061

Affecting Fixed Wireless in the Central Wheat Belt region of WA

6 months ago 2026-04-26 19:53 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

6 months ago 2026-04-26 19:53 UTC

Outage type: Significant local outage

Started: 27/04/2026 05:53 AEST

Ended: 27/04/2026 12:17 AEST

Duration: 6 hours 24 minutes

Affected areas: Ballidu; Dalwallinu; Kalannie; Kondut; Petrudor; Pithara; West Ballidu

State(s): WA

Postcode(s): 6468; 6569; 6605; 6606; 6608; 6609

Services affected: fixed wireless internet (325)

Premises affected: 318

Cause: Power interruption

Reference: ACM000000000060

Affecting Fixed Wireless in the Northern Rivers District, NSW

6 months ago 2026-04-17 08:17 UTC
Fixed
Affected Components: nbn Internet
Significant local outage

Fixed

6 months ago 2026-04-17 08:17 UTC

Outage type: Significant local outage

Started: 17/04/2026 18:17 AEST

Ended: 20/04/2026 21:30 AEST

Duration: 3 days 3 hours

Affected areas: Ashby; Ashby Heights; Ashby Island; Chatsworth; Goodwood Island; Gulmarrad; Harwood; Ilarwill; James Creek; Lawrence; Maclean; Micalo Island; Mororo; Palmers Channel; Palmers Island; South Arm; Taloumbi; The Freshwater; Townsend; Tullymorgan; Tyndale; Warregah Island; Woodford Island; Woombah; Yamba

State(s): NSW

Postcode(s): 2449; 2460; 2463; 2464; 2465; 2466; 2469

Services affected: fixed wireless internet (1058)

Premises affected: 1048

Cause: Equipment or system fault or failure

Reference: ACM000000000059