SUPA Networks - Unplanned Outage - Bankstown
Fixed
The internet service are now fully restored. The technician on-site successfully bypassed the faulty UPS in the comms room. We will arrange for the replacement/repair of the faulty UPS as a follow-up action. If the internet is not working, please follow the basic troubleshooting steps.
Investigating
The technician is on-site and has identified a faulty UPS in the communications room. Work is underway to bypass the faulty UPS and restore direct power to the equipment. We will provide another update in the next 2 hrs
Investigating
We are actively looking for an available technician to attend the site. We will provide an update once we have an ETA
Investigating
Please be advised that while power has been restored, internet services remain unavailable. Our team is currently investigating the issue to restore your connection.
Identified
Fiber internet service is temporarily unavailable due to a power outage. The ETR has been updated to 4:30 AM 04/10/2026 based on the Ausgrid website.
Identified
Fiber internet service is temporarily unavailable due to a power outage. The ETR is 9:30 PM based on the Ausgrid website.
Reported
Please be advised that we have an unplanned outage. Below are the details:
Locations Affected:
- 32 Kitchener Parade
- 34 Kitchener Parade
- 36 Kitchener Parade
- 38 Kitchener Parade
- 15 Meredith St
- 17 Meredith St
- 19 Meredith St
- 21 Meredith St
- 23 Meredith St
- 25 Meredith St
Date: 03/10/2026
Start Time: 06:00 PM
Impact: Fiber internet service is temporarily unavailable We apologize for any inconvenience this may cause and appreciate your patience and understanding. We are working diligently to restore the service as soon as possible.